Senior Operations Leader, Campus Auxiliary Services

Georgia Southern University; Statesboro (GA); On-site; USD 100,000 - 135,000; Full time

Job summary

Georgia Southern University in Statesboro, GA, seeks an Assistant Vice President for Auxiliary Operations to lead day-to-day operations across Auxiliary Services, translating strategy into execution while partnering with campus stakeholders.

Reporting to the Associate Vice President, you will supervise unit directors, manage operating budgets, drive process improvements, and ensure exceptional customer service and financial health across the division.

Qualifications

• Masters degree required.
• Seven (7) years of progressively responsible experience in a related field, including five (5) years in a leadership role.
• Experience managing large teams.
• Experience working with both revenue-generating and state-funded budgets.
• Terminal degree preferred.

Responsibilities

• Oversee Auxiliary Services' retail units, ensuring high-quality, customer-focused service delivery.
• Monitor customer satisfaction, respond to escalated concerns, and implement solutions to improve the overall experience.
• Promote coordination and synergy across Auxiliary Services units, breaking down silos and fostering collaboration to achieve divisional priorities.
• Act on behalf of the Associate Vice President in their absence, making operational decisions and representing Auxiliary Services with campus stakeholders as appropriate.
• Translate divisional strategy into operational plans, measurable goals, and effective outcomes across units.
• Supervise, mentor, and evaluate unit directors and managers, fostering professional growth and accountability.
• Collaborate with unit leaders to manage operating budgets, track performance indicators, and recommend operational adjustments that promote financial health and efficiency.
• Drive improvements in systems, policies, and workflows to streamline operations and enhance service delivery.

Skills

Customer service

Communication

Computers / MS Office

Education

Masters degree

Tools

Microsoft Office

Google Workspace

Job description

Georgia Southern University in Statesboro, GA, seeks an Assistant Vice President for Auxiliary Operations to lead day-to-day operations across Auxiliary Services, translating strategy into execution while partnering with campus stakeholders.

Reporting to the Associate Vice President, you will supervise unit directors, manage operating budgets, drive process improvements, and ensure exceptional customer service and financial health across the division.