Senior Operations Lead, Occupational Health Services

Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 94,000 - 146,000; Full time

Job summary

Sturdy Memorial Hospital is seeking an OHS Operations Manager to lead the Occupational Health Service and Employee Health Program. You will collaborate with the Medical Director and Senior Nurse Practitioner to develop and oversee delivery systems, ensure scheduling, staffing, and regulatory compliance with DPH, OSHA, and other standards.

You will provide leadership to the Occupational Health staff, monitor KPIs, and drive continuous quality improvement while maintaining a safe, healthy

Qualifications

• Minimum 3–5 years’ experience with OSHA/occupational health regulations.
• Excellent interpersonal skills and adaptability within the Occupational Health Services Department.
• Strong leadership and analytical capabilities.
• Ability to schedule and staff sites to cover appointments and walk-ins.
• Clear verbal and written English communication.
• Positive interpersonal communication and organizational skills.
• Ability to build relationships across departments and pursue quality improvement.

Responsibilities

• Implement projects and strategic plans in multispecialty sites with oversight.
• Maintain a safe environment by following policies and procedures.
• Provide leadership to supervise support staff involved in clinical and administrative activities.
• Plan, organize, and oversee work schedules and assignments of staff.
• Ensure proper staffing for scheduled appointments and walk-in care.
• Ensure staff competency requirements are met.
• Manage patient-related activities like registration, referrals, payments, vital signs and labs.
• Assist providers and ensure supplies availability.
• Develop and implement policies and process improvements.
• Collaborate with site Medical Director and coordinators on orientation procedures.
• Serve as site contact for provider needs and patient concerns.
• Aim for key metrics per Annual Goals and report monthly KPIs.
• Implement site interventions and hold monthly staff/provider meetings.
• Collaborate with Quality and Population Health on data accuracy and outreach.
• Identify training needs and coordinate staff development sessions.
• Direct daily work and authorize employment actions as needed.
• Assist with budgeting and other administrative responsibilities.
• Ensure site cleanliness and monitor supplies.

Skills

Interpersonal skills

Leadership

Analytical

Verbal and written English

Scheduling

Education

BA/BS in Business or Health Care Administration

Master’s degree preferred

Tools

Electronic Health Records (EHR)

Healthcare reporting tools

Job description

Sturdy Memorial Hospital is seeking an OHS Operations Manager to lead the Occupational Health Service and Employee Health Program. You will collaborate with the Medical Director and Senior Nurse Practitioner to develop and oversee delivery systems, ensure scheduling, staffing, and regulatory compliance with DPH, OSHA, and other standards.

You will provide leadership to the Occupational Health staff, monitor KPIs, and drive continuous quality improvement while maintaining a safe, healthy