Senior Operations Engineer

Rippling; Austin (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Professional Development

Health & Wellness

Work-Life Balance

GT's Hybrid Work Model

Job summary

Gotransverse in Austin, TX is seeking a Technical Support Engineer to provide application support for their SaaS-based revenue operations solution. This role emphasizes strong technical skills in Linux and Java, alongside automation and system security responsibilities.

The ideal candidate must possess a BS/BA degree or equivalent experience, with at least 3 years of experience in related technologies. Gotransverse offers a hybrid work model, encouraging collaboration in a dynamic environment.

Qualifications

• 3+ years of experience in Linux environments.
• Strong understanding of MySQL.
• Experience with deploying Java applications on the web.

Responsibilities

• Perform second-level application support for the revenue operations solution.
• Assist with provisioning and configuring customer solutions.
• Ensure secure configuration of all systems for PCI compliance.

Skills

Linux environments

MySQL

Java applications

Apache Tomcat

Unix shell

DNS, NFS/NIS+, HTTP

TCP/IP networking

SOAP and REST web services

IT support for Mac laptops

Education

BS/BA degree or equivalent industry experience

Job description

Gotransverse has been named a winner on Built In Austin’s 2026 Best Places to Work list. Check us out among Austin’s Best Places to Work, Best Midsize Companies, and Best Paying Companies.

Gotransverse is more than just a company—we’re a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence.

Our headquarters is located in the heart of Austin, TX—one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences.

We’re not just looking for talent—we’re seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren’t afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life’s too short not to enjoy the work you do and the people you do it with.

Why Work With Us?

We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success:

• Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement.
• Health & Wellness - Comprehensive health benefits to support your physical and mental well-bing.
• Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life.
• GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to their employees with the expectation of workin in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity.

About the role

Engineer. Detective. Communicator. You are the whole package and you’re looking for a great opportunity and fun, collaborative environment with a startup mentality to grow your technical skills. Get going at Transverse. We need your help supporting our first-of-its-kind, SaaS-based revenue operations solution.

What you'll do

• Performs second-level application support for the Transverse revenue operations solution
• Assists with provisioning and configuring customer solutions
• Implements internal networks,firewall rules, application servers and data processing servers
• Defines and executes production change management and incident response procedures
• Responds to and resolves production system network, hardware and software issues
• Ensures secure configuration of all systems and document security policies for PCI compliance
• Helps support production system networks, servers and software

Qualifications

• BS/BA degree or equivalent industry experience
• 3+ years of experience installing, configuring and performing routine troubleshooting andperformance evaluation tasks in Linux environments
• Strong understanding of MySQL
• 3+ years of experience deploying, troubleshooting and monitoring Java applications on the web
• Strong configuration, deployment, upgrade and patching skills for Apache Tomcat servers
• Experience managing requests and tasks in a ticketing or incident management system
• Unix shell, Perl or Python programming or scripting skills
• Working knowledge of DNS, NFS/NIS+, HTTP, SSL and/or mail protocols
• Working knowledge of TCP/IP networking, including routing, switching and security
• Knowledge of load balancing or high availability architectures is a plus
• Self motivated with exceptional organizational skills
• Strong communication skills for working closely with broader technical team
• Deep knowledge of Java web applications and technologies on Linux/Unix is highly valued
• Understanding of SOAP and REST web services
• Experience with IT support, especially Mac laptops, and WiFi network support