Senior Operations Director — Professional Services

Manatt, Phelps & Phillips, LLP; Washington; On-site; USD 250,000 - 300,000; Full time

Job summary

Manatt, Phelps & Phillips LLP in the United States is seeking a Senior Director of Operations to lead enterprise-wide projects, optimize administrative and facilities functions, and drive efficiency across the firm.

Reporting to the COO and joining the Business Professional Leadership Team, the role emphasizes strategic planning, budgeting, vendor management, and the deployment of technology, data and AI to support attorneys, consultants and business professionals.

Qualifications

• Minimum of 12+ years administrative, project and knowledge management experience in a legal, consultant or professional services environment with people-management experience.
• MBA, master’s degree or law degree highly preferred.
• Strong leadership with the ability to achieve results, manage multiple priorities and projects.
• Excellent communication and interpersonal skills.
• Ability to travel to all Manatt office locations.

Responsibilities

• Streamline and optimize processes with the COO to boost efficiency.
• Develop and implement strategies and policies aligned with the firm’s strategy.
• Lead firmwide project management team.
• Oversee projects across administrative and business operations.
• Monitor timelines and ensure deadlines are met.
• Identify bottlenecks and propose workflow improvements.
• Own special projects and coordinate resources.
• Optimize technology, data and AI adoption including ROI reporting.
• Collaborate with Information Services/Knowledge Management ensuring access to research resources.
• Coordinate with Real Estate/Facilities on leases, space planning and renovations.
• Collaborate with Business Professional Leaders to fulfill procurement needs.

Skills

Project management

Strategic thinking

Leadership

Budget management

Process improvement

Analytical skills

Communication

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Juris Doctor / law degree preferred

Job description

Manatt, Phelps & Phillips LLP in the United States is seeking a Senior Director of Operations to lead enterprise-wide projects, optimize administrative and facilities functions, and drive efficiency across the firm.

Reporting to the COO and joining the Business Professional Leadership Team, the role emphasizes strategic planning, budgeting, vendor management, and the deployment of technology, data and AI to support attorneys, consultants and business professionals.