Senior Operations Associate, Robot

DoorDash; San Francisco (CA); On-site; USD 74,000 - 126,000; Full time

Job summary

DoorDash Labs seeks a Senior Operations Associate to lead operations in autonomy technology. This role involves managing a team, communicating effectively with stakeholders, and requires a passion for logistics and robotics. Candidates should have significant experience in operational efficiency and problem-solving, supporting a dynamic environment focused on technological innovation.

Benefits

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Paid time off and sick leave

Medical, dental, and vision benefits

Family-forming assistance

Mental health program

Qualifications

• 4+ years of experience, preferably in the autonomous industry.
• Managed an operationally efficient team through product phases.
• Proven track record in complex, fast-moving environments.

Responsibilities

• Manage a component of operations and communicate updates to stakeholders.
• Serve as escalation path for field issues.
• Balance business needs, costs, and safety.

Skills

Analytical mindset

Cross-functional initiatives

Operational efficiency

Tools

gSuite

JIRA

SQL

Job description

DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (2:30-11PM PT) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to the Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite - you will be expected to be local to the Bay Area and operate out of one of our testing facilities in Dublin.

You’re excited about this opportunity because you will…

• Manage a component of our operations
• Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
• Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity
• Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety
• Be an expert in our autonomous technology and help track and convey changes to it

We’re excited about you because you have…

• 4+ years of experience (preferably in the autonomous industry or with strong interest)
• Managed an operationally efficient team through multiple product phases
• A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment
• An analytical mindset and can deliver actionable recommendations out of complex situations; Proficiency in gSuite, JIRA and SQL is preferred but not essential

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,700 — $125,500 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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