(Senior) Operations Associate, Life Sciences Sequencing

Tempus AI, Inc.; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical benefits

Job summary

Tempus AI, Inc. in Chicago is seeking a professional for the Life Sciences Sequencing Operations team. The role involves managing customer account activities, coordinating with various internal teams, and ensuring seamless operations for biopsy samples.

The ideal candidate has over 3 years in the life sciences field, especially in genomic sequencing or oncology, with proven skills in project management and strong communication abilities. A degree in relevant biological sciences is highly preferred.

Qualifications

• 3+ years of work experience in Life Sciences, genomic sequencing, or oncology.
• 1+ year of experience in management consulting, customer success, or client-facing roles.
• Experience in a healthcare technology company preferred.

Responsibilities

• Manage biotech and pharma customer account scope activities and metrics.
• Coordinate across internal stakeholders to ensure biopsy samples move properly.
• Support escalation and resolution of project-related issues.

Skills

Proactive communication skills

Organizational skills

Problem-solving mindset

Team collaboration

Attention to detail

Education

Degree in cancer biology, molecular biology, immunology, bioengineering, or computational biology

Tools

Google Suite

Microsoft Office (especially Excel)

Salesforce.com

Looker

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real‑world evidence to deliver real‑time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time.

Responsibilities

• Support the Life Sciences Sequencing Operations team by managing several biotech and pharma customer account scope activities, collecting key project metrics, organizing project performance, and providing proactive, detailed client‑facing materials for client touchpoints and other meetings.
• Coordinate across internal stakeholders such as laboratory teams, report generation teams, order processing teams, finance, and customer success teams to ensure biopsy samples move appropriately through the lab, proactively flagging samples at risk or bottlenecks and actioning swiftly to keep projects on budget and on schedule.
• Support escalation and resolution of critical project‑related issues, exercising resourcefulness and decisiveness without oversight.
• Coordinate with clinical trial sites, clinical research organizations, physicians, and other clients to anticipate and complete sample procurement and other operational requests.
• Maintain accurate, high‑quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and equip the growing team with effective resources, guidelines, and SOPs.

Qualifications

• Self‑starter with strong proactive communication skills, highly organized and systematic, strong attention to detail, and ability to prioritize multiple competing tasks.
• Energetic about working with external stakeholders and interested in long‑term client management.
• Creative and analytical mindset for problem solving, confident in asking key questions.
• Committed to team success, collaborative, and able to build strong relationships.
• Skilled at working independently and in team settings, comfortable in fast‑paced environments.
• Comfortable with ambiguity and understanding complex process workflows.
• Demonstrated interest in the healthcare industry, especially the business side of science through prior professional or extracurricular experiences.
• 3+ years of work experience in Life Sciences, genomic sequencing, or oncology; 1+ year of experience in management consulting, customer success, account management, or client‑facing roles.
• Experience in a healthcare technology company highly preferred.
• Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields highly preferred.
• Advanced skills in Google Suite, Slack, Microsoft Office (especially Excel).
• Experience with Salesforce.com and/or Looker is a plus.

$75,000- $110,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations. Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.