(Senior) Operations Analyst, Life Sciences Sequencing

Tempus AI, Inc.; Chicago (IL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical benefits

Job summary

Tempus AI, Inc. is seeking a proactive Life Sciences Operations associate in Chicago to manage biotech/pharma account scope, collect project metrics, and prepare client-facing materials.

You will coordinate across lab teams, report generation, order processing, finance, and customer success to keep biopsy projects on time and within budget. Ideal candidates bring 3+ years in life sciences or oncology, strong communication, and ability to navigate ambiguity in a fast-paced healthcare tech

Qualifications

• Degree or equivalent experience in cancer biology, molecular biology, immunology, or related fields.
• 3+ years in life sciences, genomic sequencing, or oncology-related roles.
• Experience in healthcare technology companies is highly preferred.
• Advanced skills with Google Suite, Slack, and MS Office.

Responsibilities

• Support Life Sciences Sequencing Operations by managing project metrics and client-facing materials.
• Coordinate across lab, report generation, order processing, finance, and customer success teams.
• Flag bottlenecks, ensure budgets and timelines are met, and resolve issues with minimal oversight.
• Coordinate with clinical trial sites and physicians to fulfill sample procurement requests.
• Maintain documentation and collateral across projects and portals.
• Contribute ideas to improve Tempus product offerings and SOPs.

Skills

Project management

Client management

Communication

Organization

Analytical mindset

Team collaboration

Healthcare industry experience

Prior account/scope management

Problem solving under ambiguity

Education

Degree in Life Sciences or related field

Tools

Google Workspace

Slack

Microsoft Office

Salesforce

Looker

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Job Description Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time.

Responsibilities

• Support the Life Sciences Sequencing Operations team by managing several biotech and pharma customer account scope activities by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for the client touchpoints and other meetings.
• Coordinate across internal stakeholders such as laboratory teams, report generation teams, order processing teams, finance, and customer success teams to ensure biopsy samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline.
• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight.
• Coordinate with clinical trial sites, clinical research organizations, physicians, and other clients to anticipate and complete requests in regards to sample procurement and other operations.
• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and ensure the growing team is equipped with effective resources, guidelines, and SOPs.

Qualifications

• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external stakeholders and interested in client management long-term.
• Creative and analytical mindset in order to problem solve, and confidence to ask key questions.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Comfort with ambiguity and understanding complex process workflows.
• Demonstrated interest in the Healthcare industry, especially the ‘business’ side of science through prior professional or extracurricular experiences.
• Prior work in industries (3+ years) related to Life Sciences, genomic sequencing, or oncology 1+ year of experience in management consulting, customer success, account management, or client-facing roles.
• Experience in a healthcare technology company is highly preferred.
• Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel).
• Salesforce.com and/or Looker experience is a plus

CHI: $65,000-$110,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.