Operations Assistant to Account Manager

206 Tours Inc.; Commack (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

SIMPLE IRA match opportunities

Job summary

206 Tours Inc. in Commack, NY is seeking an Operations Assistant to join our in-office team. The role focuses on data entry, client communications, and coordinating travel arrangements to ensure smooth operations.

The ideal candidate will have strong computer skills, excellent organizational abilities, and a commitment to outstanding customer service. Travel or hospitality experience is a plus, with opportunities for growth and occasional company travel.

Qualifications

• Strong computer skills and data entry proficiency.
• Excellent organizational abilities to manage multiple tasks.
• Clear, professional communication with clients and stakeholders.
• Attention to detail to ensure accurate data entry and communication.
• Experience in travel or hospitality is a plus but not required.

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries via phone, online chat, emails, and social media with exceptional service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure smooth operations.
• Support the sales team with administrative tasks to improve daily efficiency.

Skills

Data entry

Organizational skills

Communication skills

Attention to detail

Customer service mindset

Job description

Exciting opportunity to be part of a International Tour Operator specializing in Catholic Pilgrimages.

206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant

to join our team. This is an in-office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and have a passion for providing exceptional customer service!

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through various channels such as phone calls, online chat system, emails, social media, while always ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day-to-day operations.

Requirements

• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error-free data entry and customer communication.
• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.

Benefits

• Competitive compensation package, reflecting your skills and dedication.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health Insurance, Dental Insurance, and SIMPLE IRA match opportunities
• Potential for occasional travel opportunities.

Please note

This position is an in-office role, and applicants must live within a reasonable commuting distance of our office location.

Remote positions are not available.

This role requires flexibility to ensure team goals are met, including occasional work outside standard hours.

Initiative and ownership are core to success and directly impact performance evaluation.

For more information about our company, please visit www.206tours.com.

We look forward to welcoming you to the 206 Tours family!