Senior Operations Analyst, Revenue Cycle

Mayo Clinic; Rochester (MN); Hybrid; USD 97,000 - 143,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

HSA & FSAs

Retirement package

Job summary

Mayo Clinic in Minnesota is seeking a Senior Operations Analyst for the Transplant Billing and Follow Up team. The role plans and manages large projects, coordinating resources to implement new systems and processes across the Enterprise Revenue Cycle.

You will present design documentation to leadership, guide training teams, and lead process improvements while ensuring compliance with Mayo's ethics and regulatory standards.

Qualifications

• Bachelor's degree required with 10 years of relevant experience in Finance Revenue Cycle or healthcare.
• Master's degree preferred.
• Experience in project management is required.
• Extensive knowledge of physician and hospital billing systems for government, managed care and commercial payers is preferred.
• HFMA certification preferred.

Responsibilities

• Plans and manages large projects within the Enterprise Revenue Cycle.
• Coordinates resources to implement new systems, programs and processes.
• Provides design documentation and project plans for leadership.
• Leads process improvement initiatives and coordinates cross-functional teams.
• Mentors staff and ensures compliance with Mayo Clinic ethics and regulations.

Skills

Project Management

Revenue Cycle Knowledge

Leadership

Customer Service

Analytical Thinking

Education

Bachelor's degree

Master's degree preferred

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. This Senior Operations Analyst position will serve the Transplant Billing and Follow Up team. Plans and manages large projects. Coordinates resources to implement new systems, programs and processes within the Enterprise Revenue Cycle. Provides detailed project design documentation, project plans and process flows to present to leadership. Guide and support projects, process, implementation and training teams. Makes design and process decisions. Conducts and/or facilitates complex business analysis for large process, quality and process improvement projects within the Enterprise Revenue Cycle and across Mayo Clinic's three group practices and Mayo Health System. Must demonstrate an understanding of operations, processes, systems, regulations, clinical practice and payers. Coordinates teams of resources to ensure large project efforts are completed on time and within budget. Provides regular updates to senior leadership. Solicits and makes key decisions. Analyzes, designs, and redesigns processes, workflow, and systems to ensure quality, effectiveness and efficiency, identifies resource impact, and manages the implementation. Leads and facilitates process improvement initiatives. Has a detailed understanding of project management and incorporates these skills while coordinating projects across mayo. Participates in the design, development and implementation of new business process and system applications in collaboration with Systems Services and Information Technology staff. Leads effective meetings, workgroups, and committees which include participants throughout Mayo Clinic. Facilitates and negotiates as needed to resolve issues. Specifies and acquires resources for project completion. Demonstrates ability to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact. Interacts collaboratively with various departments to support and direct activities and workflows. Collaborates with leadership to resolve Enterprise Revenue Cycle, compliance, state and federal issues. May provide direct supervision to staff. Works with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions. Mentors and develops staff. Maintains knowledge of current healthcare environment. May need to present before local, state and national conferences and user group meetings. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo. May work evening and weekend hours and travel as needed.

Qualifications

Bachelors with 10 years of relevant experience. Relevant experience is considered in Finance Revenue Cycle, or Healthcare. Master's degree preferred. Previous healthcare experience preferred. Knowledge and experience in Project Management is required. Extensive knowledge of physician and hospital billing systems for Governmental, managed care and commercial payers is preferred. Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, have the ability to work independently and possess leadership skills. Requires knowledge of revenue cycle systems. Healthcare Financial Management Association (HFMA) Certification Preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$97,448 - $143,270 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:00 am - 5:00 pm; This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.