Senior Operations Analyst, Ancillary Benefits

HUB International; Chicago (IL); Remote; USD 100,000 - 150,000; Full time

Job summary

An established industry player in the insurance and employee benefits sector is seeking a skilled Operations Analyst to lead strategic projects. This role offers the flexibility of 100% remote work and involves enhancing client and broker experiences through innovative solutions. You will collaborate with cross-functional teams to analyze workflows, manage projects, and implement operational excellence initiatives. If you have a strong background in operations and a passion for problem-solving, this is an exciting opportunity to make a meaningful impact in a supportive and creative environment.

Benefits

Comprehensive benefits package

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Equity opportunities

Bonuses for some positions

Qualifications

• 5+ years in operations, business analysis, or project management.
• Proven cross-functional collaboration experience.

Responsibilities

• Lead analysis of workflows to identify improvement opportunities.
• Manage projects by engaging stakeholders for smooth execution.

Skills

Operations Management

Business Analysis

Project Management

Stakeholder Management

Analytical Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Operations Management

Tools

CRM Platforms

Operational Databases

Job description

Employer Industry: Insurance and Employee Benefits

Why consider this job opportunity:
- Salary range up to $150,000
- Comprehensive benefits package including health, dental, vision, life, and disability insurance
- Opportunity for bonuses, equity, and commissions for some positions
- 100% remote work opportunity with flexibility in local time zones
- Chance to lead strategic projects that enhance client and broker experiences
- Supportive and collaborative work environment encouraging creativity and problem-solving

What to Expect (Job Responsibilities):
- Lead cross-functional analysis of operational workflows to identify pain points and opportunities for improvement
- Develop a deep understanding of departmental functions and their impact on new initiatives
- Proactively manage projects by engaging the right stakeholders for smooth execution
- Create and document current-state and future-state process maps to simplify operational complexity
- Partner with technology vendors and internal teams to evaluate and implement solutions for operational excellence

What is Required (Qualifications):
- 5+ years of experience in operations, business analysis, consulting, client service, or project management, preferably in employee benefits or insurance
- Proven experience in cross-functional collaboration to solve complex operational challenges
- Strong analytical skills with the ability to identify root causes in workflows
- Excellent stakeholder management, communication, and organizational influence skills
- Familiarity with technology platforms such as CRMs or operational databases is a plus

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in Business, Operations Management, or a related field preferred

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