Senior Operations Analyst

ACSC Auto Club Of Southern Calif; United States; On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Health coverage for medical, dental,

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States seeks a Senior Operations Analyst to provide analytical and organizational support for KPI reporting, budgeting, and forecasting. You will design and maintain performance dashboards and participate in program audits to ensure accuracy and adherence to procedures.

The role requires strong SQL, Excel (including VBA), and data visualization skills, plus 2–3 years of analytical experience. AWS/Snowflake experience is a plus.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong SQL skills with data mining knowledge in AWS or Snowflake.
• Advanced Excel skills (incl. VBA, macros, complex calculations).
• 2-3 years prior analytical experience mandatory.
• Tableau preferred; Python a plus.
• Proficiency in Microsoft Office products including Outlook, Word, Excel and Access.

Responsibilities

• Develop and administer programs impacting service delivery and performance management.
• Assist with development and preparation of annual budget, goals, and objectives.
• Provide monthly forecasting and effective budget updates.
• Design, build, and maintain reporting that measures key operational KPIs.
• Develop internal reports on expenses, incentive programs, initiatives and results.
• Provide ad hoc data analysis in SQL, Tableau, Excel, Access.
• Identify trends with root-cause analysis and propose solutions.
• Assist with designing and maintaining data tables in AWS and SQL.
• Collaborate with Database and Analytics teams to meet goals.
• Develop continuous improvement components to meet redesign needs.

Skills

SQL

Excel VBA

Data analysis

Tableau

Python

MS Office

Communication

Snowflake

AWS

Education

Bachelor's degree or equivalent

Tools

AWS

Snowflake

Job description

Senior Operations Analyst

This position provides analytical and organizational support to the business unit operations/management in KPIs reporting, compensation/incentives, forecasting and budget updates. The position performs all related duties in support of goals and objectives, as well as develops processes and proposals to increase the effectiveness of the operations. In addition, the position fosters continued program development and growth by conducting research and audits, as well as by producing statistical reports and analyses. The position coordinates project implementation across all facilities as needed.

Responsibilities

• Develop and administer new and existing programs impacting service delivery and quality, employee performance, internal and external performance management and service provider compensation/incentive payments.
• Assist with development and preparation of annual budget, goals, and objectives.
• Provide monthly forecasting and effective budget updates.
• Implement individual portions of the strategic business plan.
• Assess, evaluate and recommend alterations to the business plan as needed.
• Under close guidance, design, build, and maintain reporting that measures key operational KPIs.
• Develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad-hoc reports as needed.
• Provide ad hoc data analysis in a variety of source systems and using a variety of data analysis tools/ languages (SQL, Tableau, Excel, Access).
• Identify and analyze trends with root cause analysis while providing solutions.
• Assist with designing, building, and maintaining data tables in AWS and SQL for query optimization.
• Collaborate with other Business Units such as Database and Analytics team to accomplish common goals and objectives.
• Recognize, design, and integrate continuous improvement components to meet redesign needs.
• Develop, implement, conduct, document and report results of program audit techniques required to ensure accuracy and adherence to policies, practices and operating procedures.

Work regularly requires the exercise of discretion and independent judgment in areas such as:

• Querying large data sets, validating data,
• Developing specialized reports/dashboards
• Troubleshooting data issues
• Developing solutions to complex data issues
• Formulation of calculations to compute incentives, goals, forecasts

Qualifications

• Bachelors equivalent combination of education and experience
• Professional verbal and written communication skills required.
• Strong SQL skills with data mining knowledge in AWS or Snowflake
• Advanced Excel skills (incl. VBA, macros, complex calculations, etc.).
• 2-3 years prior analytical experience mandatory
• Requires ability to compile, analyze and interpret statistical data.
• Tableau preferred, Python a plus.
• Proficiency in Microsoft Office software products, including Outlook, Word, Excel and Access required.
• Professional organizational and time management skills required, as well as the ability to multitask and meet project deadlines as set by management.
• Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employee Southern California residency required #LI-LG1

The starting pay range for this position is: $80,100.00 - $107,000.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.