Senior Operational Analytics Lead

The Amatriot Group; City of Rensselaer (NY); Presencial; USD 100.000 - 120.000; Tempo integral

Resumo da vaga

The Amatriot Group in Albany, NY is seeking an Operation Analytics Lead to drive operational analytics, KPI/OKR governance, and observability across enterprise applications for NYSoH partnership. We seek a leader to coordinate with application, infrastructure, development, security, and business teams to improve service reliability and business outcomes.

You will lead SPL/ Dynatrace/ Power BI dashboards, develop runbooks, and guide root-cause analyses to reduce incidents.

Qualificações

• Bachelor’s degree in related discipline required.
• Minimum of 8 years’ related experience in IT operations, analytics, or enterprise tech roles.
• Hands‑on experience with log analysis, monitoring, alerting, troubleshooting, and root‑cause analysis.
• Experience with Splunk Enterprise, SPL, dashboards, alerts, and data normalization.
• Familiarity with Power BI and Excel for operational visualization.

Responsabilidades

• Define and maintain KPI/OKR data definitions, targets, owners, data sources, and validation controls.
• Develop SPL reports, alerts, dashboards, and scheduled reports; monitor logs and performance metrics.
• Use observability tools to monitor application performance, tracing, and infrastructure visibility.
• Build operational scorecards and dashboards with Power BI, Splunk, and Excel.
• Coordinate Linux/Unix and Windows administration, deployments, and health checks.
• Automate data collection, log processing, and routine operational tasks with scripting.
• Investigate incidents, perform root-cause analysis, and track corrective actions.
• Review monitoring coverage and alert thresholds to reduce noise and improve reliability.
• Manage stakeholder expectations and communicate performance with leadership.
• Lead cross-functional tracking of production issues and remediation actions.
• Create runbooks, SOPs, and knowledge transfer materials for operations.

Conhecimentos

KPI/OKR governance

Splunk analytics

Observability & monitoring

Data visualization

Linux/Windows administration

Scripting (Shell/Python)

Incident & problem management

Stakeholder coordination

DevOps coordination

Continuous improvement

Formação

Bachelor’s degree in related discipline

Ferramentas

Splunk Enterprise

SPL

Power BI

Excel

Dynatrace

Descrição da vaga

The Amatriot Group in Albany, NY is seeking an Operation Analytics Lead to drive operational analytics, KPI/OKR governance, and observability across enterprise applications for NYSoH partnership. We seek a leader to coordinate with application, infrastructure, development, security, and business teams to improve service reliability and business outcomes.

You will lead SPL/ Dynatrace/ Power BI dashboards, develop runbooks, and guide root-cause analyses to reduce incidents.