Senior Operation Architect (FR/GER/ENG)

Swisscom (Schweiz) AG; Indiana; Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Attractive benefits

Job summary

Swisscom (Schweiz) AG is looking for a professional to design operational models based on major client requirements. You will utilize the Swisscom Best‑Practice Framework for Service Management and support in the offer phase for complex service operations.

The ideal candidate holds a degree in Business Administration or Business Informatics, has robust experience with ITIL processes, and is proficient in German, English, and French. The position offers flexible working hours and various perks for employees.

Qualifications

• Several years of professional experience in ITIL processes.
• Extensive know-how in ICT solutions and product portfolio.
• Fluency in German, English, and French.

Responsibilities

• Design operational models using the Swisscom Best‑Practice Framework.
• Participate in the offer phase for Service Operations Management.
• Develop and implement operational solutions as part of the bid process.

Skills

ITIL processes

Process analysis

Project execution

Communication skills

Entrepreneurial approach

Education

Degree in Business Administration or Business Informatics

Job description

Your future starts here. You design operational models based on the requirements of our major clients, utilizing the Swisscom Best‑Practice Framework for Service Management.

Responsibilities

• Design operational models using the Swisscom Best‑Practice Framework for Service Management
• Participate in the offer phase when Service Operations Management requirements exceed Swisscom standards
• Develop, design and implement overall operational solutions with complex requirements as part of the bid process
• Occasionally implement solutions developed in the Service Management sub‑project
• Confidently present concepts and operational performances to customers and internal management
• Act as liaison between sales, Solution Architects (technical responsibility), and Operations and Service Management organizations
• Represent Service Management and Operations during the offer phase
• Continuously optimize operational models based on experience from implementation projects
• Engage regularly with customers, Operational Units, Solution Architects, Process Owners, and other Operation Architects

Qualifications

• Degree (University/Applied Sciences) in Business Administration and/or Business Informatics
• Several years of professional experience in ITIL processes and a solid understanding of business‑related contexts
• Extensive know‑how in ICT solutions, product portfolio and associated processes
• Experience executing highly complex projects involving processes, tools, organization, and service levels for major clients
• Strong skills in process analysis, design and engineering
• Goal‑oriented and customer‑focused with an entrepreneurial approach and behaviour
• Flexible, reliable and autonomous working style and strong communication skills at all management levels
• Proficiency in German, English and French

Other Information

Flexible working hours and a variety of attractive benefits for Swisscom employees.