Senior Service Operations Architect — Flexible Hours

Swisscom (Schweiz) AG; Indiana; Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Attractive benefits

Job summary

Swisscom (Schweiz) AG is looking for a professional to design operational models based on major client requirements. You will utilize the Swisscom Best‑Practice Framework for Service Management and support in the offer phase for complex service operations.

The ideal candidate holds a degree in Business Administration or Business Informatics, has robust experience with ITIL processes, and is proficient in German, English, and French. The position offers flexible working hours and various perks for employees.

Qualifications

• Several years of professional experience in ITIL processes.
• Extensive know-how in ICT solutions and product portfolio.
• Fluency in German, English, and French.

Responsibilities

• Design operational models using the Swisscom Best‑Practice Framework.
• Participate in the offer phase for Service Operations Management.
• Develop and implement operational solutions as part of the bid process.

Skills

ITIL processes

Process analysis

Project execution

Communication skills

Entrepreneurial approach

Education

Degree in Business Administration or Business Informatics

Job description

Swisscom (Schweiz) AG is looking for a professional to design operational models based on major client requirements. You will utilize the Swisscom Best‑Practice Framework for Service Management and support in the offer phase for complex service operations.

The ideal candidate holds a degree in Business Administration or Business Informatics, has robust experience with ITIL processes, and is proficient in German, English, and French. The position offers flexible working hours and various perks for employees.