Senior Oncology Site Operations Lead — OK-LA

Merck; Jackson (MS); Remote; USD 190,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays and vacation

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead to educate and support oncology treatment sites across OK-LA geography, focusing on onboarding, readiness, and end-to-end product operations. This role requires coordinating with cross-functional teams to drive reliable site execution and issue resolution.

The position emphasizes field-based, non-promotional operations support with travel up to 50% and a strong emphasis on process improvement and stakeholder engagement.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%
• Valid driver’s license.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross‑functional coordination and defined processes.
• Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education.

Skills

Account Management

Cross-Functional Collaboration

Project Management

Stakeholder Engagement

Oncology Operations

Logistics Management

Education

Bachelor's degree

Tools

Data Dashboards

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead to educate and support oncology treatment sites across OK-LA geography, focusing on onboarding, readiness, and end-to-end product operations. This role requires coordinating with cross-functional teams to drive reliable site execution and issue resolution.

The position emphasizes field-based, non-promotional operations support with travel up to 50% and a strong emphasis on process improvement and stakeholder engagement.