Senior Onboarding Specialist

Antalpha; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fintech company in Texas is seeking an Onboarding Specialist to facilitate communication between clients and internal teams while managing onboarding workflows. Candidates should have 3-5 years of experience in KYC/AML or financial customer service, with strong leadership and organizational skills. Proficiency in Mandarin and English is essential, and knowledge of CRM systems is a plus. This full-time position offers a chance to drive improvements in client experience and compliance standards.

Qualifications

• Minimum 3-5 years of experience in account opening, KYC/AML, or financial customer service.
• Solid understanding of regulatory requirements and client due diligence practices.
• Strong leadership and stakeholder management skills.

Responsibilities

• Act as the communication bridge between clients and internal teams.
• Supervise team performance and provide coaching and training.
• Review onboarding workflows and propose improvements.

Skills

Account opening experience

KYC/AML knowledge

Leadership skills

Organizational skills

Communication in Mandarin and English

Tools

CRM/client management systems

Office software

Job description

APAC HR Operations @ CIMB Bank | Penultimate at SMU BBM

Antalpha (NASDAQ: ANTA) is a leading fintech company specializing in providing financing, technology and risk management solutions to institutions in the digital asset industry. Antalpha offers Bitcoin supply chain and margin loans through the Antalpha Prime technology platform, which allows customers to originate and manage their digital assets loans, as well as monitor collateral positions with near real-time data.

Responsibilities

• Act as the primary communication bridge between clients and the company's internal teams (compliance, legal, product, and business), ensuring that requirements are accurately communicated, implemented, and completed efficiently within deadlines.
• Supervise team performance, set priorities, allocate tasks, and provide coaching and training to junior members.
• Review and enhance onboarding workflows to identify bottlenecks and propose improvements that improve efficiency, compliance standards, and the client experience.
• Maintain oversight of client data accuracy and documentation standards, ensuring proper record-keeping for regulatory and audit purposes.
• Support management in preparing reports, operational metrics, and recommendations for further process/system enhancements.
• Handle complex or escalated onboarding cases, ensuring risks are adequately assessed and mitigated.

Requirements

• Minimum 3-5 years of experience in account opening, KYC/AML, or financial customer service. Team management experience is a plus.
• Solid understanding of KYC/AML regulatory requirements and client due diligence practices, preferably with exposure to blockchain, crypto, or fintech industries.
• Strong leadership, organizational, and stakeholder management skills, with the ability to coach and motivate team members.
• Excellent communication skills in Mandarin and English (spoken, written, reading, and listening); proficiency in additional languages is a plus.
• Detail-oriented, responsible, and capable of managing competing priorities in a fast-paced and evolving environment.
• Proficiency in office software and CRM/client management systems, with strong documentation and reporting abilities.

Seniority level

Associate

Employment type

Full-time

Job function

Management

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