Client Experience Associate SAFE Act, AVP - Houston, Texas

Citigroup Inc.; Houston (TX); On-site; USD 87,360 - 131,040; Full time

Benefits offered by this job

Salary range

Medical benefits

401(k)

Paid time off

Wellness programs

Job summary

Citigroup Inc. in Houston seeks an experienced onboarding specialist to monitor and analyze KYC and account opening processes, identify policy gaps, and drive data-driven recommendations.

You will collaborate with sales, KYC, and product partners, maintain high service levels, manage complex issues, and escalate risk as needed. The role requires 5–8 years in financial services and FINRA licenses; Citi offers comprehensive benefits and competitive compensation.

Qualifications

• 5–8 years of relevant experience in financial services, with wealth management preferred.
• FINRA SIE, Series 7, and Series 66 (or Series 63 & 65) required or to be obtained within 150 days.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Onboard clients by monitoring, assessing, and analyzing processes and data to identify policy gaps and data inconsistencies.
• Collaborate with sales, KYC, account opening, and product teams to fulfill client requests with high service levels.
• Ensure all onboarding documentation is current, accurate, and promptly fulfilled.
• Support clients navigating KYC/onboarding while handling moderately complex issues with impact.
• Share expertise to influence decisions and support team training and development.
• Assess and escalate risk in business decisions, ensuring compliance and reporting of control issues.

Skills

Analytical skills

Interpersonal skills

Relationship management

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s degree

Job description

Responsibilities

• Applies specialized knowledge related to onboarding to complete monitoring, assessment, analysis, and evaluation of processes and data, which includes identifying policy gaps, formulating recommendations, researching and interpreting information, and identifying data inconsistencies to define business issues.
• Partners with sales teams and liaises with internal partners (KYC, account opening, and product partners) to fulfill client requests while maintaining constant communication. Provides the highest level of customer service and teamwork.
• Ensures all documentation is current, accurate, and complete, fulfilling requests promptly.
• Supports clients navigating the KYC/onboarding and account opening processes while evaluating moderately complex and variable issues with substantial potential impact.
• Demonstrates subject matter and industry expertise and an ability to break down information systematically, influencing decisions through advice, counsel, and facilitation. Directly affects team performance and supports training and development of peers.
• Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets with compliance to laws, rules, and regulations. Adheres to policy, applies sound ethical judgment, and escalates, manages, and transparently reports control issues.

Qualifications

• Experience: 5‑8 years of relevant experience, preference for wealth management or other financial services roles.
• Strong analytical skills.
• Strong interpersonal skills.
• Ability to manage internal and external relationships.
• High degree of engagement and attention to detail.
• Ability to manage multiple concurrent deadlines in a dynamic environment.
• Excellent verbal and written communication skills.
• Certifications: Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days.

Education

• Bachelor’s/University degree or equivalent experience.

Benefits

Salary range: $87,360.00 – $131,040.00. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Competitive benefits include medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Paid time off includes vacation, sick leave, and holidays. For detailed information, visit citibenefits.com. Offerings may vary by jurisdiction, job level, and date of hire.

Equal Opportunity Employment Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.