Senior OnBase Solutions Engineer | ECM & Capture

Patterson Pope; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Patterson Pope is seeking a Senior Solutions Engineer to work with project resources and customers to understand requirements and deliver advanced OnBase solutions. You will lead implementations, configure workflows, and support complex integrations within Patterson Pope’s scanning environment.

The role requires hands-on OnBase experience, strong communication and problem-solving skills, and a bachelor's degree or equivalent experience. This is a full-time on-site position based in Charlotte, NC.

Qualifications

• Certified OnBase engineer.
• Experience implementing OnBase projects.
• Experience managing relational databases.
• Experience with additional ECM systems is a plus.
• Experience implementing and supporting capture software solutions in a high-volume environment.
• Strong communication skills.
• Strong problem-solving skills.
• Bachelor’s degree in related field preferred.

Responsibilities

• Consult with Customer Resources regarding solution and software options based on customer feedback.
• Lead discovery sessions to develop functional requirements during discovery and engineering phases.
• Implement the software and configure the solution incorporating information captured during discovery.
• Provide Prototype Reviews & Test enablement sessions for the client during the project build.
• Develop system design and specification documents, administrative documentation, and/or user documentation as needed.
• Custom development of supporting applications and integrations using a variety of tools.
• Handle technical and customer issues as they arise during implementations, escalating issues to other resources as necessary.
• Assist with troubleshooting and resolution of support issues as needed.
• Provide training during an OnBase installation and ongoing support once completed.
• Maintain and expand knowledge of OnBase modules and various integration tools and techniques as needed.
• Design, build, and configure capture software solutions (scanning, OCR/ICR, indexing, and batch processing workflows).
• Provide ongoing day-to-day support for the scanning bureau’s production capture environment.
• Partner with scanning bureau operations staff to optimize capture profiles, batch classes, and quality control processes.
• Mentor junior team members, providing guidance on project implementation and support.
• Perform other related duties as assigned.

Skills

OnBase certifications

OnBase implementation

Relational databases

Communication skills

Problem solving

Education

Bachelors degree preferred

Tools

OnBase

OCR/ICR

Indexing platforms

Job description

Patterson Pope is seeking a Senior Solutions Engineer to work with project resources and customers to understand requirements and deliver advanced OnBase solutions. You will lead implementations, configure workflows, and support complex integrations within Patterson Pope’s scanning environment.

The role requires hands-on OnBase experience, strong communication and problem-solving skills, and a bachelor's degree or equivalent experience. This is a full-time on-site position based in Charlotte, NC.