Print and Mail Services Coordinator

Ricoh USA, Inc.; Versailles (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan 401K

HSA & FSA

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist to provide operations support on high-volume copying, production, and mailing equipment at customer sites. Responsibilities include maintenance and basic repair of copier systems, setup, troubleshooting, and coordinating with technicians.

The role requires a high school diploma or GED, 1–2 years related work, valid driver's license, and proficient MS Office skills. Occasional overtime and travel between customer sites may be required.

Qualifications

• High school diploma or GED required.
• 1–2 years of related work experience preferred.
• Valid driver's license may be required.
• Proficiency in MS Office Suite.

Responsibilities

• Operate high volume/production copy machines and perform binding/finishing.
• Ensure copiers are functioning properly with daily quality checks.
• Troubleshoot basic equipment and escalate to technicians as needed.
• Set up equipment per customer specifications (toner, paper, etc.).
• Handle shipping/receiving, mail processing, and related duties.
• Maintain daily meters and service logs; coordinate service calls.
• Travel between customer sites and perform occasional receptions or room setups.

Skills

Customer relations

Verbal communication

Problem solving

Independent work

Education

High school diploma or GED

Tools

MS Office Suite

Copier repair knowledge

Job description

Senior On-Site Service Specialist

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, reception, etc. May perform various building support functions related to meeting set ups and light maintenance.

Job Duties & Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Sets up equipment as prescribed by the customer (toner add, stocks paper, etc).
• Runs scanning and/or imaging of documents.
• May perform Reception services on a temporary/occasional basis.
• Makes records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs, generating reports as needed.
• Responds to and coordinates all service calls required by customers.
• Might perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• Might travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• Might perform meeting room and conference room set ups.
• Might perform building occupant moves within assigned facilities.
• Might perform light maintenance and cleaning duties as assigned.
• Might occasionally perform shipping, receiving and dock work in a mailroom type environment.
• Might require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Has understanding of Ricoh Services Portfolio & Technology.
• Ensures data for Ricoh MOR, SPG and job logs are captured.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED and 1‑2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage per Ricoh.
• Demonstrates competency in basic computer skills, including proficiency in MS Office Suite.

Knowledge, Skills & Abilities

• Working knowledge of copier and related equipment repair is preferred.
• Knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Problem‑solving and troubleshooting skills.
• Ability to read and comprehend written technical information such as manuals, parts books and related publications.
• Excellent customer relations skills and verbal communication skills.

Working Conditions

• Frequent exposure to copier/fax machine noise, toner, and temperature changes; possible paper cuts from handling paper and opening boxes.
• Exposure to various weather conditions when walking between buildings; equipment may present injury or accident opportunities.
• Daily telephone/in-person contact with customers, employees, managers, and Dispatch Department; occasional telephone contact with vendors and equipment repair people.
• High stress due to tight deadlines and quick turnaround times.
• Physical effort: long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities; lifting or moving items up to 50 lbs.; pushing or pulling machines on wheels up to 400 lbs.; walking between buildings may be necessary.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and personal and professional development.