Mail Services & Customer Support Coordinator

Ricoh USA, Inc.; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401K plan

Paid time off

Job summary

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist to operate high-volume copier and printing equipment, perform maintenance, and support multiple customer sites. The role requires flexibility to travel between sites, assist with mail and reception tasks, and ensure service quality.

The position emphasizes troubleshooting, basic computer skills, and strong customer relations. A high school diploma is required, with 1–2 years of related experience; a valid driver’s license may be

Qualifications

• Requires a high school diploma or GED and 1–2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver’s license and minimum auto insurance per Ricoh.
• Demonstrate competency in basic computer skills including MS Office.

Responsibilities

• Operate high-volume printing and copy equipment and perform basic binding/finishing tasks.
• Perform routine maintenance and troubleshooting, escalating to technicians as needed.
• Set up equipment per customer specifications and manage paper, toner, and media inventories.
• Provide temporary reception duties as needed and assist with mailroom or shipping tasks.
• Maintain records for management reports and inventories; respond to service calls promptly.

Skills

Customer service

Communication

Basic computer skills

MS Office

Troubleshooting

Education

High School Diploma or GED

Tools

Copier repair knowledge

Job description

Senior On-Site Service Specialist, Multi-Site POSITION PROFILE

Job Description

The Senior On-Site Service Specialist, Multi-Site Employee (SOSS.MSE) provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or binder equipment, performs 2D & 3D printing and reprographic copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, inspection of finished goods, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance.

Note: Due to the higher level of presentation and telephone skills needed to perform well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

During low activity periods at their primary site location, when needed and/or when available, a SOSS.MSE will assist MS leadership by supplementing onsite personnel at other various customer locations performing a wide range of duties requiring a versatile skill set. These duties will support various locations for various reasons that may include but not be limited to, vacation, absences, training, or implementations throughout the assigned geographic operational area.

Job Duties And Responsibilities

• Runs high volume/production 2D or 3D print and copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and upscale calls to technicians.
• Performs setup of equipment as prescribed by the customer (adds toner, stocks paper, loads filaments and powders, etc.).
• Performs duties of scanning and/or imaging documents and transmitting files to printer.
• May perform Reception services on temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer’s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• May perform post-production cleaning of 3D printed parts.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ‘purging’ and archiving old documents.

QUALIFICATIONS (Education, Experience, And Certifications)

• Requires high school diploma or GED and1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

KNOWLEDGE, Skills And Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic computer knowledge.
• Basic electronics knowledge is preferred.
• Ability to handle, clean, and polish both robust and delicate 3D printed parts.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and longer commute time that excess scheduled shift.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Requires frequent exposure to copier/fax machine noise, toner, 3D print materials and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
• Personal protective equipment may be required in the work environment.
• Local car travel may be required when supporting alternate sites.
• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8131

Job Category : Service Delivery

Posting Date : 2026-08-21T14:52:49+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Birmingham, AL, United States

Driving requirements : Personal Vehicle

Sign-on Bonus : No