Senior Ombudsman Program Manager

AARP; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Pension plan

Health, dental, and vision insurance

Paid time off

Job summary

AARP is seeking a Manager, Ombudsman Program in Washington, DC to lead engagement programs supporting older adults. You will coordinate projects, budgets, and stakeholder partnerships to improve services and outcomes.

The role requires working across departments, supervising staff/volunteers, and guiding program strategy with a focus on quality and impact. Hybrid work is offered with occasional travel.

Qualifications

• Bachelor's degree in Social Work, Gerontology, Public Health, Health Administration, Human Services, Psychology, Public Policy, Law, Nursing, Education, or related field.
• A minimum of five (5) years of progressively responsible experience in program management, advocacy, aging services, disability services, healthcare administration, regulatory compliance, or related field; advanced degree may substitute for two years.
• Experience on behalf of older adults or vulnerable populations, including advocacy, complaint resolution, systems navigation, stakeholder engagement.
• Comprehensive knowledge of federal, District, and local laws, regulations, policies affecting older adults and related services, including Ombudsman Program requirements, Medicare, Medicaid, SSA benefits.
• Experience in program management, supervision, operations, complaint investigation, mediation, data collection, reporting, and performance measurement.
• Experience in training/coaching staff and community stakeholders, public speaking, outreach, legislative or systems advocacy, stakeholder engagement.
• Must have reliable, insured transportation and a valid driver's license; travel up to 50% locally and some national travel up to 5%.

Responsibilities

• Develops, executes, and implements new engagement programs aligned with goals; sets strategies and manages projects to reach target audiences.
• Serves as liaison between members, community groups, and stakeholders; manages volunteers and budgets; monitors performance and recommends changes.
• Plans, organizes, and implements projects; determines resources, tracks budgets, timelines, and milestones.
• Ensures adherence to quality standards; leads teams and communicates progress to stakeholders.
• Manages provider relationships to ensure health and evolution of programs; evaluates provider issues and makes recommendations.
• Develops long-term goals and strategic plans; aligns division plans with organization objectives and monitors industry position.
• Reviews performance versus plans; communicates results to senior management and advises strategies.
• Administers dissemination of information; drafts messages; ensures clarity, brand alignment, and mission support.

Skills

Program management

Advocacy

Stakeholder engagement

Public speaking

Legislation & policy

Education

Bachelor's degree in Social Work or related field

Master's degree/JD may substitute for two years experience

Job description

AARP is seeking a Manager, Ombudsman Program in Washington, DC to lead engagement programs supporting older adults. You will coordinate projects, budgets, and stakeholder partnerships to improve services and outcomes.

The role requires working across departments, supervising staff/volunteers, and guiding program strategy with a focus on quality and impact. Hybrid work is offered with occasional travel.