Senior Officer - Corporate Services

Vistra (Hong Kong) Limited

New Jersey

Hybrid

USD 60,000 - 80,000

Full time

13 days ago

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Benefits offered by this job

Hybrid working

25 days holiday

Private Medical Insurance

Pension 5% employer

Life Assurance

Job summary

Vistra (Channel Islands) is seeking a Senior Officer – Corporate Services to manage a portfolio of corporate client relationships and oversee day-to-day service delivery in line with company standards.

The role supports the Line Manager, contributes to profitability and KPI tracking, and collaborates with Legal, Risk and Compliance to maintain a strong control environment. Hybrid working is available.

Qualifications

Ideally 2 years relevant experience.
JFSC Table 5 qualification or studying towards a Table 5 qualification.
Relevant professional qualification (A level or equivalent).

Responsibilities

Support ongoing contractual relationships and the operational delivery of Services to a portfolio of clients.
Serve as a general point of contact for client relationships and ensure client satisfaction.
Ensure SLAs and KPIs are met or exceeded as defined in contracts.
Review legal and tax advice where appropriate and implement as required.
Ensure invoices are issued accurately and in line with contracts, focusing on recoverability.

Skills

Clear communication

Administration skills

Contract interpretation

Financial statement literacy

MS Office

Regulatory knowledge

Education

Relevant professional qualification

Tools

Microsoft Office

Job description

Job Title: Senior Officer - Corporate Services

Posting Start Date: 10/29/26

Job Description:

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as an Senior Officer – Corporate Services. This full‑time and permanent position is based in the Channel Islands.

Position Description

Responsible for a set of Corporate client relationships and manage day‑to‑day Service delivery needs, in accordance with the departments’ Service standards and company policies and procedures.

To proactively develop your existing client’s relationships and to support with your team’s client relationships.

Purpose of the Role:

support where appropriate the Jersey owner who has responsibility for the Service delivery of the Service.
assist with the profitability and financial performance of the Service.
assist with the creation and meeting SLAs, plus the KPI's to monitor performance against them for the Service.
assist with the process owner for the Service, where required.
support Line Manager with the client net promotor score.

Scope

be responsible for the Service delivery to your clients.
assist with the achievement of revenue targets for the Service.
assist with the achievement of EBITDA (earnings before interest, taxes, depreciation, and amortization) targets for the Service.
support the business owner on any projects relevant to the Service where required.
support with the creation, achievement, enhancement and reporting of all SLAs relevant to the Service for your clients.

Key Responsibilities

Support the ongoing contractual relationships and the operational delivery of Services to a portfolio of clients.
Serve as a general point of contact for your team’s client relationships for certain client relationships and ensure client satisfaction.
Support the delivery of contracted Services to clients to ensure that SLAs (Service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
Review legal and tax advice where appropriate to client portfolio and be able to interpret and implement, as required.
Ensure all work performed is invoiced accurately and in line with client contracts, with a strong emphasis on recoverability, working in an efficient manner so as to minimise write-offs across the team and maintain KPIs.
Assist with the distribution of invoices and the settlement and recovery of outstanding client debt.
Support Service delivery lead as a contact person for escalations and ensure client satisfaction.
Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provide day‑to‑day assistance, advice and support.
Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
Where appropriate and in consultation with Line Manager, be aware to promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Line Manager of Sector Head.
Support Service delivery for the function to ensure the improvement of our total Service delivery to clients.
To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

Flag anticipated SLA issues in a timely manner to your Line Manager or the Service Delivery Lead so that a resolution can be agreed.

Compliance

Work closely with Internal audit/Compliance to improve and maintain strong control environment.
Work closely with key stakeholders (e.g., Legal, Risk and Compliance) to ensure that all processes remain compliant.
Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service.

Relevant Experience & Skills

Communication & Administration

ensure clear and effective communication with department and across Campany.
strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers.
strong skills in relation to reviewing or drafting minutes.
ability to review and interpret contractual documents (deeds, agreements etc.).
ability to review and interpret financial statements.

Meetings

preparation of board packs for client or internal meetings, as required.
confident to take initiatives and prepare comprehensive and accurate minutes of meetings.
demonstrate proactive contribution to tactical solutions in conflict situations.

Attributes / Technical Skills:

Strong written and verbal communication.
Customer Service oriented with a passion for consistently exceeding client expectation.
Keen eye for detail and ability to see and implement changes to process to improve Service delivery to clients.
Good knowledge of software packages, i.e., Microsoft Office.
Good knowledge of relevant regulatory requirements and standards.
To live and breathe our Values.

Professional Qualifications / Relevant Experience