Senior Office Assistant - HHSA - BILINGUAL SPANISH REQUIRED

County of Napa; Napa (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Winter Time Off (WTO)

Bilingual pay (Level II)

Job summary

Napa County is seeking to fill a full-time Senior Office Assistant in the Self Sufficiency Services Division of the Health and Human Services Agency. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

Responsibilities include coordinating workflow, guiding clerical staff, reviewing documents for accuracy, maintaining records, and preparing reports. The incumbent must be organized, proactive, reliable, and able to manage multiple priorities in a

Qualifications

• Three years of significant, directly related and progressive general clerical experience.
• Equivalent to completion of the twelfth grade, supplemented by specialized clerical training.
• Bilingual skills are required; applicants must pass bilingual Spanish exam (Level I oral and Level II written).
• Possession of a valid California Driver's License may be required for certain positions.

Responsibilities

• Coordinate workflow
• Provide lead direction and guidance to clerical staff
• Review documents for accuracy and completeness
• Maintain records
• Prepare reports and correspondence
• Assist with the development and implementation of office procedures
• Assist with training staff
• Prioritize assignments
• Monitor work completion
• Ensure clerical activities are performed consistently and in accordance with established policies and procedures

Skills

Organizational skills

Communication skills

Problem-solving

Multitasking

Customer service

Teamwork

Education

High school diploma with clerical training

Job description

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County is seeking to fill a full-time Senior Office Assistant vacancy within the Self Sufficiency Services Division of the Health and Human Services Agency. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

Responsibilities may include

• coordinate workflow
• provide lead direction and guidance to clerical staff
• review documents for accuracy and completeness
• maintain records
• prepare reports and correspondence
• assist with the development and implementation of office procedures
• assist with training staff
• prioritize assignments
• monitor work completion
• ensure clerical activities are performed consistently and in accordance with established policies and procedures

Depending on the needs of the Division, assignments may include the Self Sufficiency Services Call Center, reception, and general office support. Call Center duties may include assisting customers by telephone, responding to questions and inquiries, providing accurate and timely information, and connecting customers with appropriate programs and services. Reception responsibilities may include greeting and assisting the public, answering general questions, directing customers to appropriate staff or resources, and helping maintain an organized and welcoming environment. General office support may include processing and organizing documents, maintaining records, preparing and distributing correspondence, and providing clerical assistance to program units to support efficient daily operations. The incumbent must be flexible and able to adapt to changing assignments and operational needs while maintaining consistent service standards.

The ideal candidate will demonstrate strong organizational, communication, and problem‑solving skills, exercise sound judgment, and effectively manage multiple priorities in a fast‑paced environment. The successful candidate will be proactive, dependable, and able to provide guidance and support to staff while promoting accuracy, consistency, and accountability. Excellent customer service, professionalism, teamwork, and the ability to communicate effectively with both internal and external customers are essential. The ability to work independently, respond appropriately to changing priorities, and maintain a courteous and service‑oriented approach is also important.

This recruitment is being conducted to fill one full-time position. The list established by this recruitment may be used to fill future full‑time, part‑time, limited‑term, and extra help vacancies up to one year.

Memorandum of Understanding (MOU) - Winter Time Off (WTO)

• 32 hours of Winter Time Off

Salary

• Bilingual Pay for Level II: $180.00 biweekly must successfully pass the examination

POSITION REQUIREMENTS

• Experience: Three years of significant, directly related and progressive general clerical experience.
• Education: Equivalent to completion of the twelfth grade, supplemented by specialized clerical training.
• License or Certificate: Certain positions assigned to this class may require possession of a valid California Driver's License.
• Bilingual skills are required for this position. Applicants will be required to take and pass a bilingual Spanish Exam: Level I (Oral) and Level II (Written).
• Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. Loss of the required State licensure may result in termination or reassignment.

Recruitment Process

• Application Deadline: By 5:00 PM, PST, October 29, 2026
• Application Screening & Supplemental Question Scoring: Tentatively scheduled for the week of November 2, 2026. Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.
• Oral Panel Interview: Tentatively scheduled for the week November 16, 2026. Bilingual Skills Exam will be conducted within the recruitment process and may delay the recruitment timeline. The most qualified candidates from the oral panel interview will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year.

The Human Resources Department reserves the right to change the recruitment process at any time.

BENEFITS

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Govt Code § 3102).

ADA Accommodation

Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities Act (ADA) should contact Napa County Human Resources at [phone].

Napa County is an Equal Opportunity Employer.