Senior Office Assistant (Aviation - Civil Service)

City of Dallas; Dallas (TX); On-site; USD 31,000 - 34,000; Full time

Job summary

The City of Dallas is seeking a senior administrative support specialist to assist with complex data gathering, report writing, and project coordination to keep division operations running smoothly.

You will perform clerical duties, manage communications, and interpret procedures in a fast-paced environment, ensuring accuracy and timely delivery. The role supports budget execution and public service excellence, with opportunities for growth and impactful city-wide contributions.

Qualifications

• High school diploma or GED required.
• Familiarity with payroll, accounting, or purchasing procedures.
• Ability to use office machines (copier, fax, etc.).
• Maintain accurate records, journals, and files.
• Strong report writing skills and attention to detail.
• Able to communicate clearly in writing and speech.
• Polite and professional interaction with the public and staff.
• Ability to handle routine to moderately complex tasks.
• Ability to analyze information and draw sound conclusions.
• Strong interpersonal and relationship-building skills.
• Proven ability to work under supervision and meet deadlines.

Responsibilities

• Provide senior administrative support with research and data gathering.
• Assist with projects, analysis, and recommendations to improve operations.
• Perform secretarial duties: answer calls, schedule appointments, and manage communications.
• Explain processes and policies with clarity within defined guidelines.
• Conduct research, prepare reports, and assemble documents as needed.
• Maintain daily activity reports and handle citizen inquiries professionally.
• Participate in budgeting processes and monitor expenditures against budget.
• Perform other duties as assigned.

Skills

Grammar & spelling

Public administration

Payroll / accounting / purchasing

Office machines

Records management

Report writing

Customer relations

Problem solving

Data analysis

Communication

Relationship building

Education

High school diploma or GED

Associate degree meets ed/exp

Job description

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary

Provides senior level administrative support such as researching process and procedural issues, gathering data and writing reports, coordinating, making arrangements and assisting with other administrative projects to ensure effective division operations.

Job Description

Provides senior level administrative support such as researching process and procedural issues, gathering data and writing reports, coordinating, making arrangements and assisting with other administrative projects to ensure effective division operations.

Essential Functions

• 1 Provides administrative support typically under relatively general supervision within clearly defined guidelines and on assigned projects to assist management.
• 2 Assist with projects as defined by supervisors, including analyzing findings and making recommendations to provide effective administrative support.
• 3 Performs secretarial and clerical duties to support a manager or group of managers; answers telephone, takes messages, and schedules appointments.
• 4 Provides interpretation of processes, procedures and policies of relatively straight forward nature with limited discretion or impact typically within a specific program or interpreting procedures of departmental personnel.
• 5 Conducts research on assigned subjects, secures materials for use in preparation of reports, composes correspondence and speeches, writes reports, and obtains various documents upon request to assist management.
• 6 Maintains daily report of activities performed and providing customer service through telephone; researches citizen complaints and performs various administrative and clerical duties and support.
• 7 Participates in the budget process and reviews expenditures to ensure expenses remain within budgeted limits.
• 8 Performs any and all other work as needed or assigned.

Knowledge And Skills

• 1 Knowledge of correct grammar, spelling, and punctuation.
• 2 Basic knowledge of public administration.
• 3 Knowledge of the City's payroll, accounting, or purchasing procedures.
• 4 Ability to use office machines including, copier, fax machine.
• 5 Ability to maintain records journals and files.
• 6 Ability to write, clear and accurate reports.
• 7 Ability to deal tactfully and courteously with the public and other city employees.
• 8 Ability to handle difficult and unusual situations.
• 9 Ability to analyze information and develop sound conclusions.
• 10 Communicating effectively verbally and in writing.
• 11 Establishing and maintaining strong working relationships.

Education

MINIMUM QUALIFICATIONS:

• High school diploma or GED

Experience

• Two (2) years of administrative experience involving:
• Accounts payable
• Billing
• Cashiering/reconciliation
• Procurement
• Correspondence
• Report writing and/or;
• Creating/issuing permits

Equivalency

• An associate degree (or higher) in any field will meet the education and experience requirements.

Salary Range

$22.32 - $24.56

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.