Senior Office Assistant

County of Sacramento; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

County of Sacramento seeks a Senior Office Assistant to provide clerical and operational support for busy office operations in Sacramento, CA. Responsibilities include filing, recordkeeping, customer service, and document preparation, with potential supervisory duties for a team performing similar tasks.

The role requires strong English writing, filing skills, and proficiency with standard office equipment. A 6‑month probationary period applies to this classification.

Qualifications

• Two (2) years of clerical experience.
• Ability to type not less than 45 net words per minute.
• Ability to read and write English at required level.
• Proficiency with standard office equipment and recordkeeping practices.

Responsibilities

• Provide clerical/operational support for office operations.
• Assist and possibly supervise a group performing similar duties.
• Prepare documents, file, handle records, and respond to inquiries.

Skills

Clear writing

Filing methods

English language

Telephone procedures

Arithmetic

Keyboard

Letter & memo format

Recordkeeping

Customer service

Policies & procedures

Word processing

Tools

FAX

Copier

Printer

Microfiche

Job description

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

10/9/2026, 10/30/2026 (final)

Senior Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing, record keeping, and other regularly performed duties which support the function of an office operation. Some Senior Office Assistants may give direction and review the work of a group of workers while performing the same duties as the workers.

Some positions may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.

Knowledge of

• Clear writing: grammar, punctuation, spelling, vocabulary
• Standard methods of filing (alphabetic, numeric, chronological)
• English language to communicate
• Telephone procedures
• Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
• Keyboard (computer, typewriter)
• Letter and memo format
• General principles, procedures and practices of recordkeeping
• Customer service techniques
• Sacramento County and various departmental policies, procedures and functions
• Word processing and applicable terminology

Ability to

• Calculate solutions to math problems involving addition, subtraction, division and multiplication
• Understand and follow basic and complex oral and written instructions
• Operate computer terminals, typewriter, printer, copier, microfiche, and FAX
• Prioritize work to meet deadlines
• Write English at a level necessary to prepare correspondence according to specified format and record incoming information
• Speak English at a level necessary to communicate information clearly
• Operate communication devices, telephone and may include radios
• Accurately proofread details, noting and detecting errors
• Communicate effectively with the public and other public agencies
• Explain or clarify policies and procedures
• Deal tactfully with people and resolve difficult complaints
• Read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reports
• Write English at a level necessary to compose correspondence independently from notes or verbal instruction
• Assists supervisors in writing policies, procedures, and desk manuals
• Train and cross‑train employees
• Give instructions and assign work to staff
• Work independently and carry out assignments with minimal supervision
• Compile, arrange, and present information in a clear and concise manner
• Exercise independent judgment in determining proper work methods and procedures, assembling and evaluating information
• Take responsibility and use good judgment in recognizing which decisions to make on your own versus those you should first refer to your supervisor
• Establish and maintain effective working relationships with others

Required for some positions

Types from clear copy accurately at a rate of not less than 45 net words per minute.

Minimum Qualification

Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include:

Two (2) years of clerical experience

Note: If the word “experience” is referenced in the minimum qualifications, it means full‑time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part‑time paid experience may be accumulated and pro‑rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut‑off date listed in this notice.

Special Requirements

Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources).

Where required, these special skills may be used in performing such tasks as the following:

• Gives information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited.
• Translates the meaning of written English in regulations or ordinances, to a language other than English.
• Translates into English requests from the public, presented orally or in writing in a language other than standard English.
• As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds.

Probationary Period

The probationary period for this classification is six(6) months.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone [phone]; 7-1-1 California Relay Service

Email [e-mail]

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

FORMULA RATE EXAMINATION

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer.

If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at [e-mail] or 916-874-7642, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions.