Senior OBT Success Manager

Engine; Chicago (IL); Hybrid; USD 160,000 - 215,000; Full time

Benefits offered by this job

Equity for all employees

Hybrid work model

Remote-friendly offices

Job summary

Engine seeks an experienced Partner Success leader to own post-launch outcomes for a portfolio of TMC partners and key corporate accounts in a rapidly growing travel-tech environment.

You will partner with the Implementation team through launch, shaping migration plans and activation milestones while driving commercial success and ongoing partner value.

Qualifications

• 8+ years in partner success, customer success, or strategic account management in B2B SaaS or travel tech.
• Proven track record managing a portfolio of relationships with revenue or GBV impact.
• Experience coordinating with implementation teams without owning implementation.

Responsibilities

• Own post-launch success for a portfolio of TMC partners and corporate accounts, driving sustained growth.
• Partner with Implementation through launch, handling commercial and relationship aspects.
• Define migration plans and activation milestones with each TMC; manage handoff to ongoing success.
• Monitor health metrics, adoption, and risk signals; act before issues escalate.
• Lead QBRs and regular health check-ins to shape quarterly plans with partners.
• Escalate post-launch issues and coordinate with Implementation, Support, and Product.
• Identify expansion opportunities and co-sell with Business Development.
• Represent live TMC feedback to Product and Implementation teams.

Skills

Partner success

Account management

Portfolio management

Data-driven decisions

Clear communication

Autonomy

Job description

About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

Your Mission

Your job is to make sure every TMC that launches actually performs: that its agents are trained and using the tool, its corporate accounts are migrating on schedule, and bookings are happening on Engine. You'll be the primary relationship owner for a portfolio of TMCs and their key corporate accounts, the first call when something goes wrong, and the person who turns a quiet launch into a growing partnership.

What You'll Do

• Own post-launch success for a portfolio of TMC partners and their corporate accounts, from first booking through sustained GBV growth on Engine content
• Partner with the Implementation Manager from contract signature through launch: own the commercial and relationship track while Implementation owns configuration, agent training, and first booking
• Define a corporate-account migration plan and activation milestones with each TMC, hold both sides accountable to them, and own the handoff from Implementation to ongoing success management
• Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, account migration pace, and support volume; flag risks and act before they compound
• Lead QBRs for strategic TMCs and regular health check-ins for smaller agencies, and use them to set the next quarter's plan with each partner
• Serve as the first line of escalation for post-launch TMC issues, coordinating with Implementation, Support, and Product to drive resolution
• Identify expansion within each TMC's footprint (additional corporate accounts, air and car on Engine content, Groups and Engine X) and co-sell in partnership with the Business Development team
• Bring TMC and agent feedback to Product and Implementation; you speak for the live TMC base internally

What You'll Bring to Engine

• 8+ years in partner success, customer success, or strategic account management, ideally in corporate travel, TMC or booking-tool products, or B2B SaaS
• Track record of managing a portfolio of B2B relationships with measurable revenue or GBV outcomes
• Experience working alongside or coordinating with implementation or technical teams without owning the implementation yourself
• Strong data orientation: you use metrics to diagnose problems and steer partner conversations
• Strong communicator, written, verbal, and async: you can boil a complex partner situation down to a clear update for your VP
• Comfortable structuring your own work without much direction

Preferred

• Prior experience at, or selling into, a TMC: you understand how agencies make money, how they work with GDSs, and what it takes to move a corporate account onto a new booking tool
• Familiarity with corporate booking tools, GDS content, or hotel distribution
• Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks
• Exposure to commission, override, or GBV-based commercial models

Applications for this role will be accepted through February 12, 2027 or until the role is filled.

OTE Compensation

In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.

Total OTE Range (Base Salary + Variable)

$160,000—$215,000 USD

The Engine Edge: Perks & Compensation

We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Benefits: Check out our full list at engine.com/culture
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more