Senior Observability Lead for AI-Driven Infra

Tulip Interfaces; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

AD&D insurance

Flexible Spending Account

Commuter benefits

Parental leave

401(k)

Flexible schedule

Unlimited vacation

Fitness subsidies

Company equity

Job summary

Tulip, the leader in AI-native frontline operations, is seeking an experienced Observability Engineer to mentor teams and define reliability practices across the engineering organization.

You will design, build, and maintain Tulip's core infrastructure and tooling, work with Kubernetes, Prometheus, Grafana, Loki, Tempo, and OpenTelemetry, and champion clear, frequent communication in a hybrid Somerville, MA environment.

Qualifications

• 5+ years of experience with open source Observability tools
• Hands-on experience instrumenting distributed systems using OpenTelemetry and managing metrics pipelines with Prometheus at scale
• Experience developing and distributing Claude Skills, Gemini Gems, or any other generic AI processes and iterating on their efficacy
• Experience working with time-series data, ideally using promQL

Responsibilities

• Mentor and evangelize on observability best practices, SLIs/SLOs, and reliability culture across engineering teams.
• Contributing to and maintaining Tulip's triage & remediation processes as a player / coach
• Perform incident response and debug production issues across the entire stack
• Design, build, and maintain the core infrastructure & tooling used by all of Tulip's engineering teams

Skills

Observability tools

OpenTelemetry

Prometheus

Claude/Gemini AI

Time-series data

Tools

Kubernetes

MongoDB

PostgreSQL

Grafana

Loki

Tempo

Mimir

OpenTelemetry

Prometheus

Job description

Tulip, the leader in AI-native frontline operations, is seeking an experienced Observability Engineer to mentor teams and define reliability practices across the engineering organization.

You will design, build, and maintain Tulip's core infrastructure and tooling, work with Kubernetes, Prometheus, Grafana, Loki, Tempo, and OpenTelemetry, and champion clear, frequent communication in a hybrid Somerville, MA environment.