Senior NQ Service Delivery Lead (Retirement Plans)

Soteria Reinsurance Ltd.; Covington (KY); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Fidelity Investments in Covington, KY is seeking an NQ Service Delivery Manager to serve as the subject matter expert for nonqualified plan setup and best practices.

You will work with plan sponsors and internal partners, manage annual enrollment events, and deliver outcomes that enhance sponsor and participant experiences.

This role emphasizes client service excellence within Fidelity’s Workplace Investing DC Client Services team and onsite operations.

Formación

• 3+ years of retirement-plan experience with plan sponsors.
• Bachelor’s Degree or equivalent work experience.
• Experience with Nonqualified Plans preferred.

Responsabilidades

• Serve as SME for NQ plan setup, best practices, and solutions.
• Interact with plan sponsors and internal partners to drive positive outcomes.
• Manage annual enrollment events and ongoing service delivery.
• Contribute to improving participant experience and sponsor satisfaction.

Conocimientos

Interpersonal communication

Client relationship building

Organizational skills

Problem-solving

Educación

Bachelor's degree or equivalent

Descripción del empleo

Fidelity Investments in Covington, KY is seeking an NQ Service Delivery Manager to serve as the subject matter expert for nonqualified plan setup and best practices.

You will work with plan sponsors and internal partners, manage annual enrollment events, and deliver outcomes that enhance sponsor and participant experiences.

This role emphasizes client service excellence within Fidelity’s Workplace Investing DC Client Services team and onsite operations.