Senior NPI Program Manager

UKG; Dover (DE); On-site; USD 169,000 - 241,000; Full time

Job summary

UKG Inc. is seeking an NPI Program Manager to lead complex, cross-functional new product introductions.

You will shape execution strategy, align teams, and drive launch readiness from early assessment through activation to enable customer adoption and revenue realization. You will partner with Product, Engineering, and Release Management to coordinate deliverables, manage risks, and communicate decisions to executives.

Qualifications

• Demonstrated expertise leading complex, cross-functional product, technology, or business programs from planning through launch or implementation.
• Ability to develop program strategy, navigate ambiguity, and independently determine methods and priorities to achieve broadly defined outcomes.
• Experience identifying significant risks and dependencies, developing practical options, and influencing stakeholders to reach decisions.
• Strong written and verbal communication skills, including experience presenting complex information and recommendations to senior stakeholders.

Responsibilities

• Develop and lead the NPI execution strategy for complex, high-visibility programs, aligning scope, milestones, owners, dependencies, and success measures.
• Guide offerings through the NPI stages, preparing evidence-based recommendations and decisions for governance and leadership forums.
• Partner with Product, Engineering, technical program teams, Release Management, and business enablement functions to coordinate launch deliverables, including communications, webinars, release notes, and job aids.
• Identify cross-functional risks, resource constraints, and readiness gaps early; develop mitigation options and influence decision makers to resolve issues that could affect launch outcomes.
• Translate product capabilities and launch decisions into coordinated field and customer enablement that supports adoption, sales execution, and revenue realization.
• Track launch readiness and post-launch outcomes, sharing concise, actionable updates with stakeholders and recommending improvements to NPI practices and tools.

Skills

Cross-functional leadership

Program strategy

Risk & dependency management

Executive communication

Launch readiness

Tools

Program management tools

Job description

UKG Inc. is seeking an NPI Program Manager to lead complex, cross-functional new product introductions.

You will shape execution strategy, align teams, and drive launch readiness from early assessment through activation to enable customer adoption and revenue realization. You will partner with Product, Engineering, and Release Management to coordinate deliverables, manage risks, and communicate decisions to executives.