Senior NOC Technician - VOIP, SD-WAN & Security

Granite Telecommunications, LLC.; Quincy (MA); On-site; USD 72,000 - 81,000; Full time

Benefits offered by this job

Onsite gym at zero cost

Health, dental, vision, life insurance

401K with company match

Tuition assistance

Childcare benefits

Job summary

Granite Telecommunications, LLC. is seeking a Network Operations Center (NOC) Technician to monitor, maintain, and support our nationwide network infrastructure.

The ideal candidate will troubleshoot, escalate incidents, and collaborate with engineering and support teams to ensure high uptime and performance. The role requires deep experience with VOIP/SIP, SD-WAN, and broadband technologies, plus a strong security background (IDS/IPS, VPNs).

Qualifications

• 6-8 years in network operations, engineering, or telecom.
• Expert-level VOIP/SIP, SD-WAN, and broadband knowledge.
• Strong background in network security, IDS/IPS, VPNs, and standards compliance.
• Ability to lead technical teams and manage high-impact incidents.

Responsibilities

• Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
• Lead cross-functional projects to improve network reliability and scalability.
• Perform security audits and vulnerability assessments across NOC infrastructure.
• Interface with product and engineering teams to support new service rollouts.
• Develop training materials and lead technical workshops for junior staff.
• Analyze trends in network performance and recommend improvements.

Skills

VOIP/SIP

SD-WAN

Broadband tech

Network security (IDS/IPS, VPN)

Incident leadership

Orchestration platforms

Tools

Orchestration platforms

Job description

Granite Telecommunications, LLC. is seeking a Network Operations Center (NOC) Technician to monitor, maintain, and support our nationwide network infrastructure.

The ideal candidate will troubleshoot, escalate incidents, and collaborate with engineering and support teams to ensure high uptime and performance. The role requires deep experience with VOIP/SIP, SD-WAN, and broadband technologies, plus a strong security background (IDS/IPS, VPNs).