Senior NOC Lead — Elite Network Ops & Certification Support

JFL Consulting, LLC; Springfield (VA); On-site; USD 170,000 - 220,000; Full time

Benefits offered by this job

Health insurance

FSA accounts

Life insurance + disability

401(k) with company contribution

Generous PTO

Job summary

JFL Consulting, LLC in Springfield, VA seeks a NOC Lead with 10+ years of experience to direct shift teams, manage alert queues, and ensure incidents are tracked and handed off.

This senior role requires Tier 4 escalation expertise, leadership across the NOC, and the ability to maintain SLA standards while mentoring staff. The package includes 100% employer-paid medical, 401(k), generous PTO and ongoing certification support.

Qualifications

• 10+ years of NOC or engineering experience.
• At least 3+ years in a senior or lead engineering role.
• Bachelor’s degree or equivalent in a related field; or 4 extra years experience.
• Certifications such as CCNA/CCNP/CISSP or equivalent.
• Expert-level proficiency in enterprise routing, switching and security.

Responsibilities

• Provide Tier 4 escalation and resolution for the most complex network faults and outages.
• Direct the daily operations of the shift team across the NOC.
• Monitor alert queues and ensure triage within SLA standards.
• Manage escalation decisions and on-call staffing as needed.
• Oversee handoffs and ensure proper turnover documentation.
• Mentor, manage and train NOC staff.
• Develop and update playbooks; ensure compliance.
• Maintain situational awareness across alerts and active triage.
• Coordinate with SOC on security-related network issues.
• Review shift logs and required reporting.

Skills

NOC Leadership

Incident Management

Mentoring

Senior-level Networking

Education

Bachelor's degree in Cyber Security / Information Technology / Computer Science

In lieu of degree: 4 additional years of NOC/SOC or network engineering experience

Tools

Ansible

Python

SD-WAN

Job description

JFL Consulting, LLC in Springfield, VA seeks a NOC Lead with 10+ years of experience to direct shift teams, manage alert queues, and ensure incidents are tracked and handed off.

This senior role requires Tier 4 escalation expertise, leadership across the NOC, and the ability to maintain SLA standards while mentoring staff. The package includes 100% employer-paid medical, 401(k), generous PTO and ongoing certification support.