Senior NG911 Infra Engineer — Windows/Linux/VMware

Atos; Aurora (IL); On-site; USD 64,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSAs

HSA

Supplemental Insurance

Telehealth

Employee Assistance Program (EAP)

401(k) Retirement Plan

Legal Insurance

Pet Insurance

Wellness and discount programs

Job summary

Atos Public Safety seeks a senior L3 Infrastructure Engineer to support NG911 Windows, Linux, and VMware infrastructure. You will diagnose, resolve, and optimize complex issues, coordinating with NOC, security, and vendor teams to maintain highly available NG911 services.

The role covers onboarding, change management, and proactive health checks, with a focus on reliability, documentation, and incident response in a mission-critical environment.

Qualifications

• 5+ years of experience supporting enterprise server and virtualization environments, including senior or L3-level support.
• Advanced administration and troubleshooting experience with Microsoft Windows Server.
• Advanced administration and troubleshooting experience with Linux.
• Strong hands-on experience with VMware vSphere and vCenter.

Responsibilities

• Serve as the L3 escalation point for complex Windows, Linux, VMware, and infrastructure-related issues.
• Diagnose problems across operating systems, virtualization, storage, networking, security, monitoring, databases, and application dependencies.
• Restore services during infrastructure incidents and support Major Incident Management activities.
• Perform root-cause analysis and recommend corrective actions to prevent recurring issues.
• Work closely with NOC, Network Engineering, Application Support, Security, Cloud Operations, Service Delivery, and third-party vendors.
• Administer, maintain, and troubleshoot Windows Server and Linux systems supporting NG911 services.
• Troubleshoot system services, logs, authentication, permissions, networking, storage, performance, and resource issues.
• Support server provisioning, configuration, patching, upgrades, maintenance, and retirement.
• Support Active Directory-integrated systems and authentication dependencies.
• Work with application teams to troubleshoot issues that cross infrastructure and application layers.
• Administer and troubleshoot VMware vSphere and vCenter environments.
• Support VM provisioning, configuration, maintenance, migration, capacity management, and lifecycle activities.
• Troubleshoot performance and availability issues involving virtual machines, VMware infrastructure, networking, and storage.
• Coordinate complex VMware issues with vendor support when necessary.

Skills

Senior infrastructure support

Windows Server

Linux

VMware vSphere

TCP/IP & DNS

High availability

Incident/Problem/Change Mgmt

Root-cause analysis

Tools

VMware vSphere

Windows Server

Linux

Job description

Atos Public Safety seeks a senior L3 Infrastructure Engineer to support NG911 Windows, Linux, and VMware infrastructure. You will diagnose, resolve, and optimize complex issues, coordinating with NOC, security, and vendor teams to maintain highly available NG911 services.

The role covers onboarding, change management, and proactive health checks, with a focus on reliability, documentation, and incident response in a mission-critical environment.