Senior Network & Systems Engineer - Client-Facing IT Leader

ProStratus; Springfield (OH); On-site; USD 75,000 - 115,000; Full time

Job summary

ProStratus seeks an experienced IT engineer to support our client base, deployments, and engineering projects in the Columbus/Springfield/Dayton area. You will troubleshoot issues, lead infrastructure design, and provide technical leadership in time-critical situations.

The role requires 5+ years in IT engineering, strong networking/server skills, and hands-on experience with Microsoft products and ConnectWise. Some travel may be required to support projects and clients.

Qualifications

• 5+ years proven record of IT engineering, administration, and project management.
• Expertise with networking and server design and implementation.
• Server deployment, administration, and troubleshooting expert.
• Direct, hands-on experience with Microsoft-based technology products.
• Experience with ConnectWise Manage / Automate or similar ticketing and monitor systems.
• Excellent listening and communications skills, verbal and written for both technical and non-technical staff.
• Strong written, verbal, and listening skills are required with the ability to present effectively to all types and sizes of audience.

Responsibilities

• Provide direct customer support for servers, computers, and networking issues.
• Network administration.
• Server administration.
• Project implementation and coordination.
• Resolve escalated technical issues from Level I and Level II technicians.
• Provide technical guidance and consulting to clients in a wide range of IT environments and industries.
• Resolve issues for clients via phone, in person, or electronically.
• Infrastructure design and evaluation.
• Provide technical leadership and drive the company forward to achieve objectives.
• Service area: Columbus/Springfield/Dayton area. Some travel for projects required.

Skills

IT engineering

Networking

Server design & implementation

Server deployment & troubleshooting

Microsoft technologies

ConnectWise Manage / Automate

Communication skills

Written & listening skills

Tools

ConnectWise Manage / Automate

Microsoft-based tools

Job description

ProStratus seeks an experienced IT engineer to support our client base, deployments, and engineering projects in the Columbus/Springfield/Dayton area. You will troubleshoot issues, lead infrastructure design, and provide technical leadership in time-critical situations.

The role requires 5+ years in IT engineering, strong networking/server skills, and hands-on experience with Microsoft products and ConnectWise. Some travel may be required to support projects and clients.