Senior Network Strategy & AI-Driven Planning Lead

Amazon Inc.; Seattle (WA); On-site; USD 115,000 - 160,000; Full time

Job summary

Amazon Inc. is seeking a Sr. Supply Chain Manager to own end-to-end network planning for the Customer Service network, including outsourced sites.

You will translate demand signals into staffing plans that protect customer experience while driving cost efficiency, working with CS Operations, GO Vendor Management, CS Finance, and Planning Intelligence. You will present analyses to senior leadership, develop scalable planning frameworks, and apply AI tools to accelerate outputs, striving for

Qualifications

• Bachelor’s degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites, covering short-term (4-week), operational (monthly/quarterly), and long-term (3-year) planning horizons.
• Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners. Communicate risks and mitigation plans to the right stakeholders clearly and with specificity.
• Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets.
• Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of planning outputs.
• Build repeatable frameworks that prevent entire categories of planning problems from recurring, becoming the go-to resource when a planning challenge is genuinely hard.
• Present analysis and planning recommendations to leadership independently, adapting your communication style for technical and non-technical, operational and strategic audiences. Write clear, concise, and compelling narratives for QBRs, MBRs, and planning reviews. Documents must meet Amazon's standard formatting guidelines, with conclusions that tie to the organization's working-backwards framework.
• Communicate complex planning ideas in a way that is accessible to senior, non-expert audiences. Align cross-functional stakeholders (Operations, Finance, HR, Training and others) to embed planning inputs into execution and operational decision making.

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Job description

Amazon Inc. is seeking a Sr. Supply Chain Manager to own end-to-end network planning for the Customer Service network, including outsourced sites.

You will translate demand signals into staffing plans that protect customer experience while driving cost efficiency, working with CS Operations, GO Vendor Management, CS Finance, and Planning Intelligence. You will present analyses to senior leadership, develop scalable planning frameworks, and apply AI tools to accelerate outputs, striving for