Senior Network Reliability Engineer

Pfizer, S.A. de C.V; Palo Alto (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Network Reliability Engineer, where your expertise in networking and automation will drive breakthroughs that improve patient lives. In this pivotal role, you will ensure the reliability and performance of network services, leveraging your skills in Site Reliability Engineering and data analysis. Collaborate with cross-functional teams to identify improvement opportunities and lead initiatives that enhance operational efficiency. This innovative firm is dedicated to transforming healthcare through technology, offering a dynamic environment where your contributions will make a significant impact.

Benefits

Health and Disability Insurance

Retirement Plan Contributions

Parental Leave

Mental Health Support

Fitness Center Access

Flexible Work Options

Discounts on Pfizer Products

Qualifications

• 5+ years of experience in network operations settings.
• Proficiency in networking protocols and data aggregation.

Responsibilities

• Ensure services run smoothly and meet defined service levels.
• Lead automation efforts to improve service reliability.

Skills

TCP/IP

DNS

DHCP

BGP

Data Literacy

Network Security Principles

Site Reliability Engineering

Education

Bachelor’s degree in Computer Science

Equivalent practical experience

Tools

Network Monitoring Tools

Automation Tools

Job description

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations reliability. This is achieved through transparency in business and service health, predictive detection of service interruptions, and improved diagnostics to drive better decisions and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

As a Senior Network Reliability Engineer, you will be responsible for:

Taking an analytical approach to ensuring services are running smoothly: identifying and regularly reviewing operational health indicators and taking action to ensure services are delivered to defined service levels.

Continuously analyzing service data to identify and execute upon service improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve service reliability, and enhance customer experience.

Developing, or partnering with other teams to develop automation that will remove toil from the environment, and deliver a more reliable, cost-effective service to the company.

The Network Reliability Engineer will take the lead in applying SRE (Site Reliability Engineering) principles for all technologies supported by Network Operations. These technologies include LAN, WAN, Wireless, DDI, Security, and IP Telephony.

Role Responsibilities

Assume a technical leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.

Embed core principles and practices of Site Reliability Engineering in the delivery of network services. These services include LAN, WAN, Wireless, DDI, Security, and IPT.

Ensure services are meeting the quality and reliability outcomes expected by customers: identify and regularly review health indicators, taking actions as required.

Drive a Predictive Operations focus at Network Operations, where emphasis is placed on identifying and taking action to mitigate potential outages before they become business interruptions.

Continuously analyze service data to identify improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve reliability, and enhance customer experience. Maintain a backlog of prioritized opportunities.

Apply core principles of Chaos engineering where appropriate to improve network reliability at Pfizer’s critical sites.

Analyse network capacity and performance trends to anticipate future needs and ensure the network can handle growth.

As it will be a key mechanism for removing toil, the Lead SRE will drive automation efforts for the services in question. This will entail both developing themselves and partnering with other teams to develop automation code to agreed standards.

Collaborate closely with Product Owners for Network products. This collaboration will include understanding roadmaps, evaluating automation and improvement opportunities.

Develop and maintain monitoring artefacts that allow for proactive and pre-emptive monitoring of services, with an objective of avoiding service disruptions. Partner closely with Command Center to integrate the artefacts and associated processes into their day-to-day operations.

Assume a leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.

Lead post-mortems for major events pertaining to the service. Ensure that learnings from service failures are identified and that action plans are develop and executed upon.

Basic Qualifications

Bachelor’s degree in computer science, Information technology or a related field, or equivalent practical experience.

5+ years of relevant experience in enterprise network operations settings.

Proficiency in networking protocols such as TCP/IP, DNS, DHCP, BGP, and others.

Keen data literacy, skilled at aggregating multiple data sources to drive insights and actions.

Understanding of network security principles and practices, including firewalls, VPN, IPS, and encryption.

Strong technical aptitudes, with demonstrated experience in network technologies outlined above. Exposure to Site Reliability Engineering principles and practices.

Keen data literacy and analytical ability. Must be able to aggregate data from different sources, derive insights and formulate actions accordingly.

Proven ability to build and improve processes and workflows. Relentless focus on removing toil (manual effort) through process re-design and automation.

Embraces accountability and exhibits an ownership demeanor, be it in leading the response to a major incident or facilitating service improvement. Includes the ability to effectively lead others more senior than them, and not directly on the same team.

Exposure to agile ways of working and aptitudes to be effective in such a paradigm. These include a bias toward action and the discipline to do the day-to-day with excellence (examples: facilitate stand-ups, review health indicators, groom backlog).

Poise in high-pressure situations, must have a track record of dealing with situations like major outages effectively.

Communicates in a succinct, accurate and timely fashion. Ability to effectively communicate technical issues/challenges to business recipients.

Preferred Qualifications

As driving automation efforts is a core responsibility for this role, an understanding of software development concepts and coding concepts (python, Java) is preferred.

Network vendor certifications (e.g., Cisco, Palo Alto, Arista, Riverbed).

Understanding of and experience in network monitoring tools.

Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!

In order to be considered for this position you need to be legally eligible to work in the EU.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Due to the high volume of applications we will be contacting successful candidates only.

Closing date for applications is May 11th.

Additional Information

In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.

Please note there is no relocation support available for this position

How to apply

Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations reliability. This is achieved through transparency in business and service health, predictive detection of service interruptions, and improved diagnostics to drive better decisions and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

As a Senior Network Reliability Engineer, you will be responsible for:

• Taking an analytical approach to ensuring services are running smoothly: identifying and regularly reviewing operational health indicators and taking action to ensure services are delivered to defined service levels.

• Continuously analyzing service data to identify and execute upon service improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve service reliability, and enhance customer experience.

• Developing, or partnering with other teams to develop automation that will remove toil from the environment, and deliver a more reliable, cost-effective service to the company.

The Network Reliability Engineer will take the lead in applying SRE (Site Reliability Engineering) principles for all technologies supported by Network Operations. These technologies include LAN, WAN, Wireless, DDI, Security, and IP Telephony.

Role Responsibilities

• Assume a technical leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.

• Embed core principles and practices of Site Reliability Engineering in the delivery of network services. These services include LAN, WAN, Wireless, DDI, Security, and IPT.

• Ensure services are meeting the quality and reliability outcomes expected by customers: identify and regularly review health indicators, taking actions as required.

• Drive a Predictive Operations focus at Network Operations, where emphasis is placed on identifying and taking action to mitigate potential outages before they become business interruptions.

• Continuously analyze service data to identify improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (‘toil’), improve reliability, and enhance customer experience. Maintain a backlog of prioritized opportunities.

• Apply core principles of Chaos engineering where appropriate to improve network reliability at Pfizer’s critical sites.

• Analyse network capacity and performance trends to anticipate future needs and ensure the network can handle growth.

• As it will be a key mechanism for removing toil, the Lead SRE will drive automation efforts for the services in question. This will entail both developing themselves and partnering with other teams to develop automation code to agreed standards.

• Collaborate closely with Product Owners for Network products. This collaboration will include understanding roadmaps, evaluating automation and improvement opportunities.

• Develop and maintain monitoring artefacts that allow for proactive and pre-emptive monitoring of services, with an objective of avoiding service disruptions. Partner closely with Command Center to integrate the artefacts and associated processes into their day-to-day operations.

• Assume a leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices, troubleshooting plans and impact statements.

• Lead post-mortems for major events pertaining to the service. Ensure that learnings from service failures are identified and that action plans are develop and executed upon.

Basic Qualifications

• Bachelor’s degree in computer science, Information technology or a related field, or equivalent practical experience.

• 5+ years of relevant experience in enterprise network operations settings.

• Proficiency in networking protocols such as TCP/IP, DNS, DHCP, BGP, and others.

• Keen data literacy, skilled at aggregating multiple data sources to drive insights and actions.

• Understanding of network security principles and practices, including firewalls, VPN, IPS, and encryption.

• Strong technical aptitudes, with demonstrated experience in network technologies outlined above. Exposure to Site Reliability Engineering principles and practices.

• Keen data literacy and analytical ability. Must be able to aggregate data from different sources, derive insights and formulate actions accordingly.

• Proven ability to build and improve processes and workflows. Relentless focus on removing toil (manual effort) through process re-design and automation.

• Embraces accountability and exhibits an ownership demeanor, be it in leading the response to a major incident or facilitating service improvement. Includes the ability to effectively lead others more senior than them, and not directly on the same team.

• Exposure to agile ways of working and aptitudes to be effective in such a paradigm. These include a bias toward action and the discipline to do the day-to-day with excellence (examples: facilitate stand-ups, review health indicators, groom backlog).

• Poise in high-pressure situations, must have a track record of dealing with situations like major outages effectively.

• Communicates in a succinct, accurate and timely fashion. Ability to effectively communicate technical issues/challenges to business recipients.

Preferred Qualifications

• As driving automation efforts is a core responsibility for this role, an understanding of software development concepts and coding concepts (python, Java) is preferred.

• Network vendor certifications (e.g., Cisco, Palo Alto, Arista, Riverbed).

• Understanding of and experience in network monitoring tools.

Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!

In order to be considered for this position you need to be legally eligible to work in the EU.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Due to the high volume of applications we will be contacting successful candidates only.

Closing date for applications is May 11th.

Additional Information

• In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.

• Please note there is no relocation support available for this position

How to apply

• Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Information & Business Tech#LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.

With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.

By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

• Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing . Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
• Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
• Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
• And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers , movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
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