Senior Network Manager

HSBC Global Services Limited; New York (NY); Hybrid; USD 157,000 - 167,000; Full time

Job summary

HSBC Technology & Services (USA) Inc. in New York, NY is seeking a Senior Network Manager to provide comprehensive stakeholder support to Global Relationship Managers and client teams. The role includes overseeing agent banks, leading pricing assessments, and coordinating cross-regional initiatives.

Full-time, Monday–Friday, 40 hours/week with telecommuting up to 3 days. Travel up to 6%. Salary range listed; requires a finance/business background and extensive risk/compliance experience.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Risk, or related field.
• 6 years of progressive, post-baccalaureate work experience in Markets and Securities Services, Risk or Network Management.
• 5 years of experience in compliance, risk, audit or control roles.
• 3 years of experience in operations, cash management, relationship management, global custody, broker-dealer industry or network management.

Responsibilities

• Provide comprehensive stakeholder support to Global Relationship Managers and client support teams.
• Lead pricing assessments and SLA reviews; oversee agent relationships.
• Coordinate cross-regional projects and maintain due diligence docs for Compliance and auditors.
• Monitor market updates and assist with escalations across language barriers (Spanish to English).

Education

Bachelor’s degree in Finance, Business Administration, Risk

Job description

Senior Network Manager, HSBC Technology & Services (USA) Inc., New York, NY:

Providing comprehensive stakeholder support to Global Relationship Managers, client support teams, operational and product development departments. Supplying in-depth technical expertise and market insights on international securities markets within scope. Contributing specialized knowledge to industry surveys and client RFP responses. Engaging with operational teams to evaluate agent bank operational performance. Serving as a primary contact for serious issue escalation between internal stakeholders and agent banks. Overseeing and managing assigned Agent Relationships. Leading pricing assessments and Service Level Agreement reviews. Coordinating and monitoring cross-regional projects and initiatives. Collaborating with Peer Network Managers to compile and update detailed due diligence documentation and trip notes for review by Compliance and auditors. Conducting efficiency evaluations of agent banks to ensure optimal service quality is delivered consistently for all external and internal clients. Monitor market and regulatory updates in assigned markets (Spanish LATAM) to ensure accuracy of information and that the impacted stakeholders are updated in a timely manner. Assist with escalations of queries and requests that may get delayed due to language challenges (Spanish to English).

Telecommuting permitted up to 3 days per week.

Full time employment, Monday – Friday, 40 hours per week. Pay Range: $157,092.00 to $167,092.00 per year.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Finance, Business Administration, Risk or a related field and 6 years of progressive, post-baccalaureate work experience in a Markets and Securities Services or Risk or Network Management.

Must have 5 years of experience in compliance, risk, audit or control related roles.

Must have 3 years of experience in:

• Operations, cash management, relationship management, global custody, broker dealer industry or network management.
• International securities and cash clearing and settlement practices, rules and regulations.
• Reviewing and analyzing regulatory changes affecting securities services to assess operational impact and ensure compliance.
• Utilizing risk management systems to monitor audit findings, perform due diligence reviews, and log risk-related issues.
• Internal audit frameworks and procedures, including reviewing audit reports and maintaining evidence for compliance.
• Monitoring and analyzing costs, revenues, and financial aspects of securities services, including P&L, pricing, and budgeting.
• Handling risk and compliance matters within securities services, ensuring accurate information flow and mitigation of operational issues.

International and domestic travel required up to 6%.

Must demonstrate written and oral fluency in LATAM language, Spanish.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a competitive benefits package including a robust Wellness Hub, in a welcoming, diverse, and inclusive work environment. You will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!