Senior Network Architect & Incident Leader

Church-Mutual-Insurance-Company; Merrill (WI); Hybrid; USD 99,000 - 148,000; Full time

Job summary

Church Mutual in Wisconsin seeks a Senior Network Engineer to lead enterprise network design, implement complex solutions, and guide cross-domain initiatives. You will mentor engineers, manage high-impact incidents, and ensure availability and security across voice, data, and cloud environments.

The role emphasizes automation, architecture standards, and collaboration with vendors. Hybrid work at CM Group Office, with a focus on scalable, reliable networking that supports the organization’s

Qualifications

• Degree in CS, Networking, Eng or related field; or equivalent experience; 7–10+ years hands-on.
• Proven leadership in Network Engineering and architecture.
• Design and maintain enterprise systems and automation workflows.
• Advanced experience with Networking, Voice Technologies and Collaboration systems.
• Act as escalation point for complex incidents.
• Expertise across endpoint, cloud, network, and data security domains.
• Design and Implementation experience in voice, data communications, contact center technologies, and video conferencing.
• Strong understanding of SIP, H.323, and other VoIP protocols.
• Solid background in network administration and architecture.

Responsibilities

• Design, implement, and support complex enterprise network and communications solutions (voice, data, video, wireless).
• Lead complex troubleshooting efforts and root cause analysis for network, voice, and collaboration incidents.
• Oversee network operations and lead response to high-impact incidents, ensuring timely resolution and service restoration.
• Guide incident triage and escalation efforts, contributing to improvements in response processes.
• Architect and optimize multi-domain network solutions across routing, switching, security, cloud, and unified communications.
• Analyze network performance data to identify trends and drive improvements.
• Lead implementation and integration of new technologies across on-premises and cloud environments.
• Support and enhance network architecture standards, configurations, and documentation practices.
• Drive capacity planning, performance tuning, and lifecycle management to ensure scalability and reliability.
• Partner with vendors and stakeholders to design, implement, and improve network and communication solutions.
• Lead infrastructure-related projects, ensuring alignment with scope, timelines, and architectural standards.
• Mentor and provide technical guidance to engineers, supporting skill development and problem resolution.
• Support IT service management processes, disaster recovery planning, and continuous improvement initiatives.

Skills

Network Engineering

Network Architecture

VoIP

SIP/H.323

Cloud Networking

Automation

Education

Bachelor's degree in CS/Networking/Engineering or related field

Tools

Voice/Collaboration certs

Job description

Church Mutual in Wisconsin seeks a Senior Network Engineer to lead enterprise network design, implement complex solutions, and guide cross-domain initiatives. You will mentor engineers, manage high-impact incidents, and ensure availability and security across voice, data, and cloud environments.

The role emphasizes automation, architecture standards, and collaboration with vendors. Hybrid work at CM Group Office, with a focus on scalable, reliable networking that supports the organization’s