Senior Network Administrator

The Salvation Army Potomac Division; Alexandria (VA); Hybrid; USD 85,000 - 106,000; Full time

Job summary

Join a leading nonprofit organization as a Senior Network Administrator, responsible for supporting network infrastructure and providing advanced technical support. This role requires a combination of educational background and extensive IT experience, contributing to the mission of The Salvation Army Potomac Division by enhancing technology operations and support within the community.

Benefits

Health, Dental, and Vision Insurance

Paid Time Off

Retirement Plan and Life Insurance

Qualifications

• 6 years experience in computer software and hardware support.
• Experience with Lotus Notes/Domino and Active Directory preferred.
• One or more relevant certifications required upon hire.

Responsibilities

• Support the Potomac Division's network infrastructure and phone system.
• Provide Tier 3 support to users and troubleshoot complex network issues.
• Manage and maintain Active Directory environments and LAN/WAN networks.

Skills

Network Administration

Troubleshooting

Technical Support

LAN/WAN Management

Server Administration

IT Infrastructure

Education

Associates Degree in Information Technology

Bachelor’s Degree preferred

Job description

5 days ago Be among the first 25 applicants

The Salvation Army Potomac Division provided pay range

This range is provided by The Salvation Army Potomac Division . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $106,000.00/yr

Direct message the job poster from The Salvation Army Potomac Division

Transitioning Talent Acquisition Manager (US Army) ; Alpha Phi Alpha Fraternity Incorporated

Location: Potomac Divisional Headquarters, Working in Charleston, WV or Surrounding area (Remote)

Position Type: Regular Full-Time

Pay Range: $85,000 - $106,000

About this opportunity:

Under the general direction of the Divisional IT Manager II, the Sr. Network Administrator is responsible for supporting the Potomac Division’ network infrastructure and phone system (e.g., servers, routers, communications hardware, and software, etc.). The incumbent proactively addresses issues to eliminate problems, responding to and resolving trouble tickets for CAC and locations in the state of WV. The incumbent participates in planning design to improve computing experience. He/she manages, maintains, and supports the Active Directory environments for the Potomac Division. The incumbent supports and maintains LAN/WAN networks, is responsible for the daily activities of configuration and operation of systems, and performs administrator and support functions to ensure availability, functionality, security, and performance. The incumbent provides Tier 3 or higher Help Desk support to the above-mentioned locations and is also responsible for supporting mobile devices including research, completing, and submitting requisitions, testing, troubleshooting and deployment as needed. The incumbent serves as a technical resource to management by working to ensure that business processes and systems (computers, printers, copiers, telephones, cameras, Cisco VoIP, and video conferencing) etc.

The incumbent will spend two (2) days a week in the Charleston Area Command and the remaining three (3) days are spent working remotely to include travelling to assigned locations.

Key responsibilities:

• Analyzes, tests, and resolves problems relating to mobile computing devices to ensure device functions properly on the network.
• Controls and sustains local area networks (LAN) and wide area networks (WAN) along with application operability and software utilization review.
• Planning, installations, programming and configuration of firewalls, routers and associated hardware and software used to maintain data links between Territorial Headquarters, Divisional Headquarters, and divisional field locations in conjunction with the Divisional IT Manager II and Director of Network Services.
• Serves as a technical expert for the establishment of new network environments throughout the Southern Territory as requested by the Director of Networks; provides direction and assistance to the Potomac Division regarding appropriate connectivity with Territorial Headquarters.
• Evaluates new networked computer programs to ensure effective interface with specific products; determines user requirements and translates into functional and logic specifications for implementation.
• Maintains all VPN and communication services within the Division and the Southern Territory.
• Research solutions to establish and maintain WAN data links between field offices and Divisional Headquarters to provide shared database access, e-mail, and internet access
• Implements and upgrades to Divisional IT infrastructure and services in conjunction with the Manager and the Director of Network Services.
• Resolve problematic activities for LINUX/UNIX and Wintel implementation equipment and monitoring to resolve problems across multiple independent standalone networks within the Potomac Division.
• Manage inventory lists warranty status, IP schemes, router configurations, and network documentation.
• Recommend and evaluate hardware as necessary.
• Provides Tier 3 support to the Potomac Division, including analyzing, troubleshooting users’ complex problems involving various networks and distributed computing environments to ensure resolution of issues based on help desk escalation requests.
• Provides technical support to System Managers in the resolution of hardware, software or application programs; assists in the resolution of these problems by interfacing Territorial Headquarters software development staff and hardware and software vendors.
• Visiting sites provide a high level of expertise and technical assistance, investigate and resolve problems.
• Provides technical support to computer operations, programming staff and a help desk to meet business needs.
• Controls accurate, effective, and timely back up of all server information; monitors and evaluates the quality and integrity of the backup information; ensures the necessary backup capacity is maintained; troubleshoots and resolves any back-up issues.
• Analyzes, monitors, and reports to the IT Manager II all changes in the information technology infrastructure including changes in standard hardware and software standards.
• Evaluates and provides support for troubleshooting problems; identifies the source of computer hardware, software, network, telephony, server, or data communication problems.
• Resolves application software problems that exist due to inadequate documentation, improper application configuration, or improper configuration of the system software.
• Develop step-by-step instructions and telephone guidance to assist in the installation of fixed software application modules to their computer system.
• Conducts site surveys of Corps, Centers, and Area Command; evaluates cable, terminal, and printer requirements perform installation, provides user training, and follows-up with technical hardware and software support.
• Responds to correspondence received from the Corps/Centers of the area command requesting information on the use of their computer or software applications, or requesting assistance in the
• management of their computer systems.
• Installs new releases of application software on the computers of the Corps, Centers, and Area Command: performs necessary configuration procedures to customize the software applications for use by the Corps, Centers, and Area Command.
• Configure operating systems; adds equipment as necessary; designs and implements user application integration; sets up hardware and peripheral devices on systems.
• Works tickets assigned from SPIRIT; provide detailed updates in the ticket and to the customer from beginning to resolution of the request/issue.

What we are looking for in you:

• Associates Degree in Information Technology or related field or two years of Technical College from accredited college or university. Bachelor’s Degree preferred. And
• Six years’ experience performing computer software and hardware support involving inter-networking of wide area networks and server administration on local area networks; experience in and with Lotus Notes/Domino and Active Directory preferred. Or
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Valid State Driver’s License.

One or more relevant certifications are required upon hire. Two relevant certifications are preferred.

Physical Requirements and Working Conditions: Physical demands include standing, sitting, walking, manual dexterity, bending, lifting, and moving computer items as needed up to 25lbs. Requires ability to travel to field locations within the division.

Employee Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Retirement Plan, Life Insurance and more!

To learn more about the location, click here!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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