Senior .Net Application Support Engineer

Accord Technologies Inc; Fort Mill (SC); On-site; USD 90,000 - 120,000; Part time

Job summary

Accord Technologies Inc is seeking a Senior .Net Application Support Engineer for a W2 contract in Fort Mill, SC. The role involves providing 3rd line support on .NET applications, emphasizing critical system production support.

The ideal candidate will have extensive experience in C#, SQL, and database application support. Strong communication skills and proficiency in cloud services are essential. This is an onsite position.

Qualifications

• 8-10+ years of solid experience in database application support across multiple databases.
• Extensive experience providing 3rd line support for complex technical issues.
• Familiarity with database technologies and cloud services.

Responsibilities

• Lead and supervise day-to-day activities surrounding production support.
• Diagnose, solve, and resolve complex technical issues for production systems.
• Collaborate with internal and external teams to understand user workflows.

Skills

3rd line support experience

C# and .NET

SQL Server

Database application support

Cloud services (AWS or Azure)

Strong communication skills

Education

Good educational background/Certifications

Tools

PostgreSQL

Sybase

Job description

Sr .Net Application Support Engineer (Contract)

Location: Fort Mills, SC (Onsite). Position type: W2 contract.

Extensive 3rd line support experience needed on .Net applications, Production support.

Candidate should be from Financial / Equity/Capital Market domain.

Having good educational background/ Certifications required.

Key Functions

• 3rd line support Developer
• 8-10 years of experience required C# and .net and backend SQL
• 8-10+ years of solid experience in database application support across multiple databases (SQL Server, Sybase, PostgreSQL).

Role Requirements

• Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance.
• Prior experience working in data-intensive applications, demonstrating a capacity to handle, analyze, and optimize large datasets and complex database structures.
• Solid experience in debugging sophisticated SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and supervising database performance metrics.
• Solid experience in C#.NET, showcasing proficiency in programming and application development within .NET frameworks to support database operations and integrations.
• Familiarity with PostgreSQL Aurora, queues, elastic search, indicating a broad understanding of database technologies and the ability to use these tools for improved data processing and search capabilities.
• Good experience with cloud services (AWS or Azure preferred), demonstrating a capability to use cloud-based resources and services for database hosting, scaling, and management.
• Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance, reflecting well-rounded abilities that support project management, quality assurance practices, and the exploration of new technologies.
• Strong verbal and written communication skills, essential for effective collaboration with internal and external collaborators, clear documentation, and the ability to convey complex technical information to non-technical audiences.

Preferred Requirements

• Application support background.

Responsibilities

As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day-to-day activities surrounding production support of critical systems. The candidate must be an authority in diagnosing, solving, and resolving complex technical issues that advance beyond first and second-line support, ensuring the stability and reliability of our production systems.

The ideal candidate will collaborate with other technology teams and business users to deeply understand the complex user journeys, workflows, and data interactions involved in the Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues.

This role works with the FTSE Engineering 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.

The Senior Support Engineer will also work directly with users and technical teams to manage, diagnose, and resolve technical issues within our key Index Platforms, which embrace innovative technologies and AWS cloud-native architecture.

We are looking for an enthusiastic and hard‑working software engineer who is adept at long‑term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators.