Senior Museum Tech Support Engineer - POS & Ticketing

National Geographic Society; Washington (District of Columbia); On-site; USD 97,000 - 102,000; Full time

Job summary

National Geographic Society is seeking a Senior Museum Technology Support Engineer to lead hands-on support for ticketing, POS, and related systems at our Base Camp. The role emphasizes reliability, security, and guest experience, requiring collaboration with staff, vendors, and consultants to meet business goals and PCI compliance.

You will mentor junior staff, track metrics, and drive continuous improvement for stable operations, including evening or weekend shifts to support museum activities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Certifications and equivalent experience will be considered.
• Minimum five years hands-on experience supporting enterprise-level ticketing, POS, or similar systems.
• Experience in museum, cultural institution, hospitality, or retail environment preferred.

Responsibilities

• System Performance and Reliability: monitors and manages ticketing and POS systems for maximum uptime.
• Advanced Troubleshooting and Resolution: provides expert-level technical support for ticketing, POS, and integrated systems.
• Incident and Escalation Management: primary escalation point for sophisticated incidents including network issues and outages.
• Operational Readiness: maintains continuity during high-impact periods and major events.
• Compliance and Security: adheres to PCI-DSS policies for all supported processes and systems.
• Documentation and Knowledge Management: develops SOPs to standardize support processes.
• Performance Metrics and Reporting: logs and analyzes incident data to drive improvements.
• Project Leadership and Mentorship: leads upgrades, deployments, and feature rollouts; mentors junior staff.

Skills

Customer service

Troubleshooting

Communication

PCI-DSS knowledge

Public-facing environment

Enterprise IT systems

Ticketing systems

POS software

API integrations

ITIL knowledge

Education

Bachelor’s degree in Information Technology, Computer Science, or related discipline

Tools

POS software platforms

Ticketing software

API integrations

Job description

National Geographic Society is seeking a Senior Museum Technology Support Engineer to lead hands-on support for ticketing, POS, and related systems at our Base Camp. The role emphasizes reliability, security, and guest experience, requiring collaboration with staff, vendors, and consultants to meet business goals and PCI compliance.

You will mentor junior staff, track metrics, and drive continuous improvement for stable operations, including evening or weekend shifts to support museum activities.