Senior MSP IT Engineer: Intune, M365 & Cloud Security

TEEMA Solutions Group

Duncan (SC)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Job summary

Morris Business Solutions in Duncan, SC seeks an experienced IT Level 3 Engineer to join the MBS IT division. This senior role handles escalations, Microsoft cloud administration, server management, networking, cybersecurity, and complex infrastructure troubleshooting.

The candidate will mentor Level 1/2 technicians, contribute to projects, and work exclusively on MBS IT, excluding PaperCut tasks. Must have MSP experience and strong expertise with Intune, Microsoft 365, Entra ID, Windows Server,

Qualifications

Five or more years of professional IT experience.
Experience working in an MSP environment or supporting multiple business clients.
Demonstrated Level 3 or senior escalation experience.
Advanced proficiency with Microsoft Intune and modern endpoint management.
Strong experience with Microsoft 365, Microsoft Entra ID, Exchange Online, Windows Server, Active Directory, Group Policy, DNS/DHCP, Hyper-V or similar virtualization, business networking/firewalls, backup and disaster recovery, and endpoint security solutions.

Responsibilities

Serve as a senior escalation point for complex issues that cannot be resolved by Level 1 or Level 2 technicians.
Troubleshoot advanced workstation, server, network, Microsoft 365, identity, application, and connectivity issues.
Take ownership of escalated incidents through resolution and implement long-term solutions based on root-cause analysis.
Assist with critical outages, security incidents, and high-impact client issues.
Coordinate with vendors and third-party support when advanced escalation is required.
Provide technical guidance and mentorship to Level 1 and Level 2 technicians.
Document repeatable resolutions and technical procedures.