Senior Mortgage Operations Manager

The Cape Cod Five Cents Savings Bank; Barnstable Village (MA); On-site; USD 130,000 - 165,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank seeks a skilled Mortgage Operations Leader to manage underwriting staff for mortgage, home equity, and consumer lending. You will direct daily workflows, ensuring loans meet ECOA, rate lock, and investor timelines while upholding policies and risk controls.

You will train managers, oversee performance appraisals, and coordinate with Quality Control on updates. Strong collaboration with Sales and Production is essential for a smooth customer experience

Qualifications

• Bachelor's degree or equivalent required.
• At least five years' underwriting experience in mortgage lending.
• Three+ years in a managerial/supervisory role in a high-volume mortgage environment.
• Proven knowledge of underwriting policies, compliance and secondary market guidelines.

Responsibilities

• Manage Mortgage Underwriters and Assistants to meet deadlines and compliance.
• Ensure conformance with bank policies and federal/state/investor rules.
• Provide training and performance appraisals to staff.
• Collaborate with Quality Control to update procedures and maintain compliance.
• Resolve underwriting issues and drive efficiency improvements.

Skills

Underwriting

Regulatory compliance

Team management

Communication skills

Mortgage products knowledge

Automated underwriting systems

Pipeline management

Problem solving

Customer service

Education

Bachelor's degree or equivalent

Job description

The Cape Cod Five Cents Savings Bank seeks a skilled Mortgage Operations Leader to manage underwriting staff for mortgage, home equity, and consumer lending. You will direct daily workflows, ensuring loans meet ECOA, rate lock, and investor timelines while upholding policies and risk controls.

You will train managers, oversee performance appraisals, and coordinate with Quality Control on updates. Strong collaboration with Sales and Production is essential for a smooth customer experience