Senior Mortgage Document Execution Specialist

Testing Site - JPMC; Monroe (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JP Morgan Chase in Monroe, LA is seeking an Operations Senior Specialist III - Document Execution to support mortgage production and lien release processes. The role focuses on researching and releasing title liens, verifying authority, and preparing release documentation in compliance with state and county requirements.

You will interact with cross-functional teams and external agents to ensure timely completion and high service levels, contributing to Home Lending Operations and the broader

Qualifications

• Detail-oriented with strong problem-solving abilities.
• Knowledge of chain of title for collateral documents.
• Able to work in a fast-paced environment.
• Experience making outbound calls to customers or third parties.
• Proficient with Windows, MS Word, Excel, PowerPoint; familiarity with Chase systems.
• Excellent written and verbal communication.
• Able to work independently or in a team.
• Able to build rapport with customers and colleagues.

Responsibilities

• Review imaging and other source systems to determine necessary authorization for document completion.
• Research and thorough knowledge of credit and collateral documents.
• Create lien release documents from business release system or state required form.
• Follow-up on outstanding requests to ensure timely completion to meet internal service levels.
• Communicate with external agents and internal colleagues to resolve requests.
• Work well within the team to ensure overall health of the Customer Research processes.

Skills

Attention to detail

Problem solving

Chain of title

Fast-paced environment

Outbound calls

MS Office (Word/Excel/PowerPoint)

Chase systems knowledge

Communication skills

Teamwork

Relationship building

Education

High school diploma or equivalent

Job description

JP Morgan Chase in Monroe, LA is seeking an Operations Senior Specialist III - Document Execution to support mortgage production and lien release processes. The role focuses on researching and releasing title liens, verifying authority, and preparing release documentation in compliance with state and county requirements.

You will interact with cross-functional teams and external agents to ensure timely completion and high service levels, contributing to Home Lending Operations and the broader