Senior Mixed-Methods UX Research Lead

ICF; Reston (VA); On-site; USD 119,000 - 203,000; Full time

Job summary

ICF is seeking a Lead mixed-methods researcher to join a multidisciplinary team supporting a federal agency at Reston, VA. You will lead studies that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions.

You will collaborate with CX strategists, designers, data analysts, engineers, and technologists to embed customer voices throughout the lifecycle and advance VoC programs.

Qualifications

• 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines.
• Bachelor’s degree required.
• US Citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.
• Lead survey strategy and analysis to uncover actionable insights and measure customer sentiment.
• Ensure research practices comply with ethical standards, including informed consent and protection of PII.
• Synthesize qualitative and quantitative data into clear, compelling insights for design, product, and policy decisions.
• Translate findings into reports, personas, journey maps, service blueprints, and data visualizations.
• Provide strategic direction to analysts on data visualization approaches to ensure insights are understandable.

Skills

UX/CX research

Market research

Human factors

Behavioral science

Ethics & privacy

Education

Bachelor’s degree

Tools

Figma

Qualtrics

UserTesting

Tableau

Power BI

Job description

ICF is seeking a Lead mixed-methods researcher to join a multidisciplinary team supporting a federal agency at Reston, VA. You will lead studies that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions.

You will collaborate with CX strategists, designers, data analysts, engineers, and technologists to embed customer voices throughout the lifecycle and advance VoC programs.