Senior Microsoft 365 Administrator – 24/7 Operations

ECU Health; Greenville (NC); Hybrid; USD 72,000 - 105,000; Full time

Job summary

ECU Health in Greenville, NC seeks a Microsoft 365 Administrator I to deploy and maintain Office 365 solutions, lead admin areas within the 365 tenant, and mentor junior staff. The role includes on-call support to ensure 24x7 critical infrastructure operations and collaboration with vendors to resolve issues.

The position emphasizes healthy, secure, and stable infrastructure, KPI development, and proactive monitoring.

Qualifications

• Bachelor's degree or higher in IT or equivalent work experience required.
• Microsoft 365 fundamentals required or to be completed within 2 months of hire.
• Microsoft Security Administrator Associate must be completed within 4 months of hire.
• Must complete one additional role-based certification within one year of hire.

Responsibilities

• Deploy and maintain Office 365 solutions.
• Mentor Administrator I team members and serve as escalation point for complex issues.
• Lead administration of assigned areas within the 365 tenant.
• Lead administrative and maintenance activities to ensure a healthy, secure, and stable infrastructure.
• Assist in development of baseline KPIs and performance reporting for compliance.
• Monitor areas and implement changes to reduce risk and outages.
• Follow processes to ensure issue resolution and work completion to standards.
• Provide well-written technical documentation.
• Collaborate with team, consultants, and vendors to resolve issues.
• Provide on-call support 24x7 as needed.
• Participate in planning and design of 365 architecture roadmaps.
• Contribute to development of operations policies and best practices.

Skills

Microsoft 365

PowerShell

Group Policy

Active Directory

Scripting languages

Troubleshooting

On-call support

Education

Bachelor's degree or higher in IT

Tools

Fiddler

Wireshark

Job description

ECU Health in Greenville, NC seeks a Microsoft 365 Administrator I to deploy and maintain Office 365 solutions, lead admin areas within the 365 tenant, and mentor junior staff. The role includes on-call support to ensure 24x7 critical infrastructure operations and collaboration with vendors to resolve issues.

The position emphasizes healthy, secure, and stable infrastructure, KPI development, and proactive monitoring.