Senior MHE Technician: Uptime, Troubleshooting & Mentorship

BGDC Distribution; Salem (VA); On-site; USD 45,000 - 51,000; Full time

Job summary

BGDC Distribution is seeking an experienced MHE III to perform and support maintenance on material handling equipment at our Roanoke-area facility. You will act as the technical anchor, coach junior technicians, and ensure safety, craftsmanship, and uptime standards are met.

The role requires hands-on diagnosis and repair of reach trucks, pallet jacks, order pickers, and forklifts, with emphasis on PM compliance, documentation, and parts coordination.

Qualifications

• Minimum 5 years of hands-on MHE maintenance experience in warehouse or distribution environment.
• Strong knowledge of reach trucks, pallet jacks, order pickers, and forklifts; troubleshoot mechanical/electrical/controls issues.
• Ability to diagnose and resolve complex equipment issues across multiple MHE platforms.
• Experience with preventative maintenance programs and CMMS systems.
• Ability to coach, train, and mentor technicians on-the-floor.
• Familiarity with parts inventory management and vendor coordination.
• Ownership, urgency, and accountability; self-management without supervision.
• Strong communication with maintenance team, vendors, and operations leadership.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Perform routine, preventative, and corrective maintenance on MHE (reach trucks, pallet jacks, order pickers, forklifts).
• Troubleshoot and diagnose mechanical, electrical, and controls failures in real time; assist with downtime recovery.
• Verify and test repairs to ensure proper functionality and quality before returning to service.
• Support PM program compliance by completing PMs on schedule and aiding backlog reduction.
• Mentor technicians on the floor through coaching and training programs.
• Lead and support MHE training activities on equipment types, repair procedures, LOTO, and safety protocols.
• Enforce safety standards including LOTO, PPE, and safe work practices.
• Audit work for quality, accuracy, and proper documentation; maintain high repair and PM standards.
• Use CMMS to document work orders, PMs, and corrective actions.
• Contribute to parts ordering, PM scheduling, and vendor coordination.
• Coordinate with third-party MHE vendors and OEM contractors for specialized repairs, warranty work, and parts sourcing.
• Collaborate with Operations to minimize downtime and align maintenance with production needs.
• Perform battery PM procedures and manage charging cycles per manufacturer specs.
• Support continuous improvement initiatives focused on equipment reliability and uptime.

Skills

MHE maintenance

Troubleshooting

Mentoring on floor

CMMS

Preventative maintenance

Documentation accuracy

Communication

MS Office

Education

High School Diploma or GED

Technical certification in industrial maintenance

Associate degree

OEM MHE certifications

Forklift operator certification

LOTO certification

Tools

CMMS software

Job description

BGDC Distribution is seeking an experienced MHE III to perform and support maintenance on material handling equipment at our Roanoke-area facility. You will act as the technical anchor, coach junior technicians, and ensure safety, craftsmanship, and uptime standards are met.

The role requires hands-on diagnosis and repair of reach trucks, pallet jacks, order pickers, and forklifts, with emphasis on PM compliance, documentation, and parts coordination.