Senior Messaging Trust & Safety Lead

Google; Austin (TX); On-site; USD 171,000 - 247,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off (Vacation)

Job summary

Google is seeking a senior leader for the RCS for Business (RBM) Messaging Spam and Abuse team. The role focuses on preventing abuse and protecting users by deploying scalable anti-abuse protections and AI/ML-driven enforcement across Google’s ecosystem, with cross-functional collaboration among Product, Engineering, and Policy teams.

The position emphasizes global collaboration, risk de‑risking the RBM value to partners, and delivering safe, trusted communications at scale.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in data analytics, trust and safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management, or a related field.
• 3 years of experience leading and developing teams.
• 3 years of experience with product launch or program management.

Responsibilities

• Identify Business-to-Users and Users-to-Business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze complex data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows, this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
• Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

Skills

Data analytics

Trust and safety

Policy

Anti-abuse messaging

Fraud investigations

Risk management

Team leadership

Product launch

Program management

Education

Bachelor's degree or equivalent

Job description

Google is seeking a senior leader for the RCS for Business (RBM) Messaging Spam and Abuse team. The role focuses on preventing abuse and protecting users by deploying scalable anti-abuse protections and AI/ML-driven enforcement across Google’s ecosystem, with cross-functional collaboration among Product, Engineering, and Policy teams.

The position emphasizes global collaboration, risk de‑risking the RBM value to partners, and delivering safe, trusted communications at scale.