Senior Merchant Business Advisor

KeyBank; Kansas; Hybrid; USD 57,000 - 87,000; Full time

Job summary

KeyBank is seeking a Sr Merchant Business Banking Sales Advisor to grow merchant services relationships and provide payment processing solutions for Core Business Banking clients. You will identify needs, present card processing options, and collaborate with cross-functional teams to drive growth and client satisfaction.

The role emphasizes strong financial acumen, negotiation, and collaboration. Employment offers an in-office with flexible, hybrid arrangements and incentive opportunities.

Qualifications

• 3+ years of payments related experience in a banking environment.
• 3+ years of success in a client focused environment with aggressive growth and service goals.

Responsibilities

• Acquire new merchant services relationships through prospecting and referrals.
• Consult with prospective businesses to identify payment solutions and sell merchant processing products.
• Collaborate with bank resources to deliver solutions that meet merchant needs.
• Ensure client satisfaction and drive growth while adhering to policies.

Skills

Financial acumen

Negotiation

Collaboration

Communication

Education

Bachelor’s Degree

Job description

Location

100 W Michigan Avenue, Saline Michigan

Job Summary

The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client’s trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Responsibilities

• Acquires new merchant services relationships through prospecting external sources within the Core Business Banker’s assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury
• Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products
• Identifies merchant’s other banking needs and works with available KeyBank resources to deliver solutions that meets those needs
• Prospects within an assigned region to supplement bank referrals
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor’s Degree or equivalent in training and experience (required)

Experience Qualifications

• A minimum of 3 years of Payments related experience in a banking environment (required)
• A minimum of 3 years of success in a client focused environment with aggressive growth and service goals (required)

Tactical Skills

• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills

Personal Skills

• Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change

Practical Skills

• Storytelling: Describes storytelling techniques, concepts, and potential benefits

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/18/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

#LI-Hybrid