Senior Merchandising Process Coach (Hybrid)

Chadwell Supply; Tampa (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Gym access

Employee discounts

Job summary

Chadwell Supply is seeking a Senior Merchandising Product Coordinator to elevate the Product Coordinator team’s skills and output. You will train, coach, and troubleshoot daily lifecycle work, while improving processes and ensuring work moves smoothly on Monday.com.

You will oversee boards, clarify next steps, and mentor coordinators in data standards, tools, and workflows. Strong SOP development and training material creation are essential.

Qualifications

• High school diploma or GED required.
• Experience training, coaching, or mentoring others in a professional setting preferred.
• Experience with Monday.com or similar project management platforms preferred.
• Experience developing or maintaining SOPs, process documentation, or training materials preferred.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.

Responsibilities

• Serve as the primary hands-on trainer and coach for Product Coordinators, working directly alongside them on day-to-day tasks.
• Lead onboarding and training for new Product Coordinators, ensuring they understand product data standards, tools, and workflows.
• Develop and maintain SOPs, work instructions, process guides, checklists, and training materials for the Product Coordinator role.
• Deliver refresher and skill-building training when processes, systems, or responsibilities change.
• Identify individual and team skill gaps and recommend or deliver targeted coaching.
• Evaluate existing Product Coordinator processes and identify opportunities to simplify, standardize, or eliminate unnecessary steps.
• Continuously improve workflows as business requirements, systems, and team responsibilities evolve.
• Document current-state and future-state processes and maintain accurate process documentation.
• Identify recurring issues and determine whether the right fix is training, process clarification, or a workflow adjustment.
• Partner with Merchandising leadership and subject matter experts to identify operational challenges and develop practical solutions.
• Monitor Product Coordinator boards in Monday.com to ensure product changes and tasks are moving through the pipeline without stalling.
• Follow up directly with Product Coordinators on overdue, stalled, or unclear items and help resolve blockers.
• Coach Product Coordinators on proper day-to-day use of boards, statuses, and task updates.
• Flag recurring bottlenecks or missing information to leadership and help implement fixes.
• Serve as a go-to point of contact for Product Coordinators' day-to-day process and workflow questions.
• Communicate process changes, updates, and expectations clearly to the Product Coordinator team.
• Work closely with Merchandising leadership to understand priorities and translate them into clear guidance for Product Coordinators.
• Build strong working relationships across departments to support smooth handoffs.
• Provide leadership with regular visibility into Product Coordinator team workload, progress, and training needs.
• Track completion trends and flag items that need attention or escalation.

Skills

Monday.com

SOPs

Training

Microsoft Office

Education

High school diploma or GED

Tools

Monday.com

Excel

Word

PowerPoint

Access

Job description

Chadwell Supply is seeking a Senior Merchandising Product Coordinator to elevate the Product Coordinator team’s skills and output. You will train, coach, and troubleshoot daily lifecycle work, while improving processes and ensuring work moves smoothly on Monday.com.

You will oversee boards, clarify next steps, and mentor coordinators in data standards, tools, and workflows. Strong SOP development and training material creation are essential.