Senior Member Services Center Lead

Cal Coast Credit Union; San Diego (CA); Sur place; USD 68 640 - 79 795; Plein temps

Résumé du poste

A credit union in California is seeking a Senior Manager, Talent Acquisition responsible for meeting organizational goals through staff development and exceptional service in a call center environment. Candidates should have financial industry experience, leadership skills, and familiarity with lending regulations. This full-time position requires effective communication and conflict resolution abilities, along with a Bachelor's degree in Business or Financial Services.

Qualifications

• A minimum of 5 years of financial industry experience, with at least 1 year in a Senior or Lead position.
• Call Center experience preferred.
• Must maintain Mortgage Loan Originator (MLO) registration.

Responsabilités

• Assist with directing the workflow of the call center.
• Train, coach, and monitor staff to meet goals.
• Ensure compliance with internal audit and BSA/AML procedures.

Connaissances

Good communication

Conflict resolution

Coaching skills

Sales knowledge

Lending regulations knowledge

Formation

Bachelor's degree in Business/Financial Services

Description du poste

A credit union in California is seeking a Senior Manager, Talent Acquisition responsible for meeting organizational goals through staff development and exceptional service in a call center environment. Candidates should have financial industry experience, leadership skills, and familiarity with lending regulations. This full-time position requires effective communication and conflict resolution abilities, along with a Bachelor's degree in Business or Financial Services.